Texas DIR/ESBD #542-26-003

CPRIT Solicits 24/7 Fraud, Waste, and Abuse Hotline Services

The Cancer Prevention and Research Institute of Texas (CPRIT) is seeking proposals for confidential fraud, waste, and abuse reporting hotline services. - Government Buyer: - Cancer Prevention and Research Institute of Texas (CPRIT), a state agency - Products/Services Requested: - Confidential phone and web-based hotline services for reporting fraud, waste, and abuse - 24/7/365 toll-free telephone intake with qualified staff - Anonymous online reporting tool - Customized interviews based on CPRIT scripting requirements - Regular email reporting to designated CPRIT personnel - Escalation of notifications for reported incidents - Notable Requirements: - Solution must support both named and anonymous reporting - Must accommodate CPRIT employees, grant recipients, and the public - Dual CTCD/CTCM certification required - Compliance with Texas Government Code 2155.088 statutory exemption - Service coverage across multiple Texas districts - No specific OEMs or vendors are named in the solicitation.

Description

The Cancer Prevention and Research Institute of Texas (CPRIT) is seeking sealed proposals to establish a contract for confidential phone and web-based fraud, waste, and abuse reporting options, also known as Hotline Services. The services require superior telephone and internet report intake technology and qualified staff available 24/7 to receive named and anonymous callers through a dedicated toll-free number. Additionally, a web-based reporting tool must be provided to allow anonymous online submissions. The contractor must be capable of conducting customized interviews, disseminating regular reports via email, and escalating notifications of reported fraud, waste, and abuse to appropriate CPRIT personnel.

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