New York State Contract Reporter #RFQ 214594540

CUNY Solicits Freshworks Freshdesk and Contact Center Software Annual Subscription

The City University of New York (CUNY) is seeking a one-year subscription for Freshworks Freshdesk-Forest and Enterprise Contact Center Software to support its Office of Admissions / Welcome Center. - Government Buyer: - City University of New York (CUNY), University Central Office, Office of Admissions / Welcome Center - OEM Highlight: - Freshworks, Inc. is the specified and required software manufacturer - Products Requested: - Freshdesk - Enterprise Annual Subscription - 44 units requested in one document, 1 unit of Freshdesk-Forest in another (likely referring to the same product line) - Freshcaller - Enterprise Annual Subscription - 64 units requested in one document, 103 units in another (likely a discrepancy; both refer to Freshcaller Enterprise) - Calling Credit - 24,000 units requested - Notable Requirements: - Only Freshworks software is specified; no substitutes or alternatives are mentioned - Annual subscription model for all products - Compliance with CUNY's software procurement terms, including EULA and information security provisions - Vendors must submit firm price quotes and adhere to New York State Procurement Lobbying Act - Submission of specific state compliance forms is required

Description

The City University of New York's (CUNY) Office of Admissions / Welcome Center seeks a one-year subscription of Freshworks Freshdesk-Forest Annual Subscription. The contract term is for one year and the solicitation is issued by the University Central Office of CUNY. The procurement is categorized under Educational & Recreational - Commodities and Information Technology - Commodities. The Procurement Lobbying Act applies to this solicitation, and all communications must be channeled through the Office of University Controller.

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