City of Kingman #2026-RFP-005

Merchant Card Processing Services for City of Kingman Utility Billing and Parks Systems

The City of Kingman, Arizona is seeking proposals for merchant card and gateway processing services to support its Utility Billing Selectron IVR phone payment system and Parks & Recreation Civic Plus POS system. - Government Buyer: - City of Kingman Finance Department - OEMs/Systems Requiring Integration: - Civic Plus (Parks & Recreation POS system) - Selectron (Utility Billing IVR phone payment system) - Products/Services Requested: - Merchant card processing services for Selectron IVR system - Merchant card processing services for Civic Plus POS system - Notable Requirements: - Vendors must demonstrate experience with similar integrations - Ability to integrate with both Civic Plus and Selectron systems is mandatory - Submission through the OpenGov procurement portal is required - Compliance with insurance and licensing standards - Support for both utility billing and parks payment processing - Multiple contracts may be awarded - References and documentation must be provided - No specific merchant card processing OEMs or vendors are named in the solicitation, but Civic Plus and Selectron are highlighted as the systems requiring integration.

Description

This solicitation is for Merchant Card Processing Services related to Parks and Interactive Voice Response (IVR) Services for the City of Kingman. The project involves integration with Civic Plus and Selectron systems and requires proposers to demonstrate experience, provide references, and submit required documentation. The contract term is one year with four optional renewals, and multiple contracts may be awarded. Proposals must be submitted through the OpenGov portal by the specified deadline, and questions must be submitted by May 14, 2026.

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