Opportunity
North Orange County Regional Occupational Program Opengov #MA-002-24011678
Award for OS Ticket Enterprise Appliance License and Support Services
Posted
June 28, 2024
Identifier
MA-002-24011678
NAICS
541512
This award notice details the County of Orange Assessor Department's selection of Enhancesoft LLC (OEM) for OS Ticket and Support System management support services. - Government Buyer: - County of Orange Assessor Department - OEM and Vendor: - Enhancesoft LLC (DBA Enhancesoft) - Products and Services Requested: - OS Ticket Enterprise Appliance license (1 unit) - OS Ticket Commercial Support (3 units) - Software maintenance, configuration guidance, and documentation - Priority-based incident ticket handling and basic maintenance during business hours - Notable Requirements: - Firm-fixed fee contract, not to exceed $50,000 over three years - Annual advance payment - No price increases during the initial contract period - Adherence to defined scope of work and payment schedule
Description
This contract is for the provision of an OS Ticket and Support System for the County of Orange. The scope includes management support services related to the implementation and support of the system. The contract duration is three years, starting from June 28, 2024, to June 28, 2027. The contract is a firm fixed fee agreement between the County of Orange Assessor Department and Enhancesoft LLC DBA Enhancesoft. The procurement is publicly available and funded by the Net County Cost (General Fund).