Ohio Procurement Portal #SRC0000039130

Ohio JFS seeks Customer Experience Measurement Solution including survey platform, data integration, and support services.

The Ohio Department of Job and Family Services (JFS) is seeking a comprehensive Customer Experience Measurement Solution. - Government Buyer: - Ohio Department of Job and Family Services (JFS) - Products and Services Requested: - Customer Experience Survey Platform - Implementation of a platform to conduct and manage customer experience surveys - Quantity: 1 - Data Integration and ETL Pipelines - Integration of data from multiple channels and establishment of ETL (Extract, Transform, Load) pipelines for survey data - Quantity: 1 - Technical Support and Maintenance - Ongoing technical support and maintenance for the solution - Quantity: 1 - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique or Notable Requirements: - Solution must support integration of multiple data collection channels - Electronic response submission is required - Reporting dashboards must be included - Details and further requirements are available on the OhioBuys portal

Description

This solicitation is for a Customer Experience Measurement Solution, including a survey platform, data integration and ETL pipelines, and technical support and maintenance services. The procurement involves multiple documents and data collection channels. The project scope includes survey platform implementation, data integration, and reporting dashboards. The response deadline is May 28, 2026.

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