Orange Public Library Granicus #25-26.24

City of Orange Solicits Desktop Support Services for IT Department

The City of Orange, California is seeking proposals for comprehensive Desktop Support Services to supplement its IT staff. - Government Buyer: - City of Orange, Information Technology Department - Scope of Services: - Provide two on-site personnel to augment City IT technical support - Services include troubleshooting, hardware/software installation, asset management, ticket management, and support for core business applications and VoIP systems - Support covers approximately 870 desktops/laptops and 128 servers, primarily Windows 11 and HP EliteDesk devices - Professional, industry-standard service required during specified business hours - Contract Details: - Initial contract term of 3 years, with two optional 1-year extensions (total possible duration: 5 years) - Pricing to be provided on a monthly and annual basis - Notable Requirements: - No specific OEMs or vendors are mandated; bidders must be qualified consulting firms - Bidders must provide all necessary materials and services to meet RFP requirements - Compliance with California Department of Industrial Relations (DIR) registration and monitoring - Submission of three complete, notarized bid forms and adherence to the City's standard professional services agreement

Description

The City of Orange is soliciting proposals from qualified consulting firms to provide Desktop Support Services. The solicitation requires submission of proposals by June 25, 2026, at 5:00 PM PT. The scope includes providing all materials and services that exceed the requirements set forth in the RFP. Proposals must be submitted online using the City's Seamless Documents form with separate attachments for the proposal and cost proposal. The contract is expected to start on October 1, 2026, following City Council approval in August 2026.

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