Orange Granicus #25-26.24

City of Orange Solicits Desktop Support Services for IT Department

The City of Orange, California is seeking qualified consulting firms to provide comprehensive Desktop Support Services for its Information Technology department. - Government Buyer: - City of Orange, Information Technology Department, Finance Department - Scope of Services: - Augment City IT staff with two on-site personnel - Services include troubleshooting, hardware/software installation, asset management, ticket management, and support for core business applications and VoIP systems - Support covers approximately 870 desktops/laptops and 128 servers, primarily Windows 11 and HP EliteDesk devices - Professional, industry-standard service required during specified business hours - Products/Services Requested: - Desktop Support Services (2 on-site personnel) - Notable Requirements: - Proposals must be submitted online using the city's Seamless Documents form - Cost proposal required in Excel format - Compliance with California Department of Industrial Relations registration - Contract term is three years with two optional one-year extensions - No specific OEMs or vendors are named in the solicitation, but HP is referenced as the primary desktop hardware in use

Description

The City of Orange is soliciting proposals from qualified consulting firms to provide Desktop Support Services. The Request for Proposal outlines the requirements, scope of work, and evaluation criteria for the services. Proposals must be submitted online by June 25, 2026, at 5:00 PM PT, and should include all required documentation as specified in the RFP. The contract is expected to start on October 1, 2026, following City Council approval in August 2026.

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