Denton Ionwave #9047 Addendum 1

City of Denton 911 PSAP Recording System Replacement RFI

The City of Denton, Texas, is seeking information from vendors for a new 911 Public Safety Answering Point (PSAP) Recording System to replace its current solution. - Government Buyer: - City of Denton, Technology Services Department (Denton Technologies Service department, Purchasing Office) - OEMs and Technology Platforms Referenced: - Cisco (Unified Communications Manager) - Motorola (P25 radios, APX and N series) - Versaterm (Athena CAD platform) - Microsoft (Teams) - Vesta (911 systems) - HigherGround (current recording system for data migration) - Products/Services Requested: - Comprehensive PSAP recording system for 911 telephony (NG911, digital, VoIP), administrative lines, and P25 radio communications - Licensing for: - Core system functionality (1 unit) - Analog line recording (16 units) - Cisco concurrent recording lines (25 units) - Motorola P25 radio recording lines (52 units) - Vesta 911 line recording (32 units) - Hardware and equipment for system setup - 24/7 maintenance and technical support - Project management, implementation, and configuration services - Custom integration development (APIs) - Interfaces for radio (P25), CAD (Versaterm Athena), DENCO 911, and Microsoft Teams - Data migration from HigherGround system - Training for City staff - Unique/Notable Requirements: - System must be mission-critical, CJIS-compliant, and support both on-premise and cloud/hosted architectures - Integration with existing Versaterm Athena CAD, Cisco UCM, Microsoft Teams, Motorola P25 radios, and Vesta 911 - Support for at least 25 concurrent users - Encryption at rest, multi-factor authentication, robust audit logging - Integration with existing NAS storage - Scalable licensing and high availability - Data migration from legacy HigherGround system - May lead to a future formal solicitation (RFP)

Description

The City of Denton is issuing a Request for Information (RFI) for a 911 PSAP Recording System to support the Denton Technologies Service department. The system must include recording capabilities for 911 telephony, administrative phone lines, and Project 25 (P25) radio communications. The procurement aims to replace or upgrade the current recording infrastructure with a mission-critical, CJIS-compliant solution that integrates with the City's existing Computer Aided Dispatch (CAD) platform. The RFI may lead to a future formal solicitation through a Request for Proposal. Responses are due by June 12, 2026.

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