Federal Register #1212-0066

PBGC seeks approval to collect public feedback for service delivery improvement

The Pension Benefit Guaranty Corporation (PBGC), a federal agency, is seeking approval to continue collecting public feedback for service delivery improvement. - Government Buyer: - Pension Benefit Guaranty Corporation (PBGC) - OEMs and Vendors: - No OEMs or vendors are mentioned; this is not a product or service procurement - Products/Services Requested: - Collection of qualitative and quantitative feedback from customers and stakeholders - No part numbers or purchase quantities listed - Unique or Notable Requirements: - Feedback collection focuses on timeliness, appropriateness, accuracy, courtesy, efficiency, and issue resolution - Intended for internal service improvement and program management - Voluntary, low-burden process - Estimated three activities annually, involving about 2,325 respondents and 713 annual burden hours - No products or services are being procured; this is an information collection notice

Description

The Pension Benefit Guaranty Corporation (PBGC) intends to request an extension of approval from the Office of Management and Budget (OMB) for collecting qualitative and quantitative feedback on PBGC's service delivery. This collection aims to gather public feedback to improve transparency and service quality. The feedback includes customer perceptions, numeric satisfaction scores, and insights to enhance communication, training, and operations. The solicitation targets areas such as timeliness, accuracy, courtesy, efficiency, and issue resolution in service delivery.

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