Quebec SEAO #600e55bf-fcf5-48b6-a5e9-d224a5a6aaeb

Maintenance Services for Avaya IP Telephony System Licenses – Quebec Ministry of Natural Resources and Forests

The Quebec Ministry of Natural Resources and Forests is seeking maintenance services for Avaya IP telephony system licenses to support its communications infrastructure. - Government Buyer: - Ministry of Natural Resources and Forests, Quebec - OEM Highlight: - Avaya is the sole Original Equipment Manufacturer (OEM) specified for all requested licenses - Products/Services Requested: - Maintenance for 500 Avaya CORE subscription licenses (floating, activated upon user authentication) - Maintenance for 100 Avaya POWER subscription licenses (floating, activated upon user authentication) - Maintenance for 30 Avaya CUSTOMER EXPERIENCE subscription licenses (for contact center agents and supervisors; floating, activated upon user authentication) - Notable Requirements: - All licenses are to be used on a floating basis, only activated when user profiles are authenticated - Bidders must have a permanent establishment in Quebec or a covered territory - Bidders must provide a valid tax compliance certificate from Revenu Québec - Estimated contract value: 702,360 CAD (approx. $510,000 USD) - No other OEMs or alternative products are specified in the solicitation

Description

This solicitation is for the maintenance of Avaya IP telephony system licenses over a 36-month period starting August 1, 2026. The contract includes 500 CORE subscription licenses, 100 POWER subscription licenses, and 30 CUSTOMER EXPERIENCE subscription licenses for contact center agents and supervisors. Licenses are to be used on a floating basis and activated only when profiles are authenticated. The contract requires the supplier to have a permanent establishment in Quebec or a covered territory and to provide a valid tax compliance certificate from Revenu Québec.

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