Los Angeles County Lacounty #RFB-IS-26201029

Full-Service Siemens Sensation 64 CT Scanner Maintenance for Harbor-UCLA Medical Center

Los Angeles County is seeking a brand-name only, full-service maintenance contract for a Siemens Sensation 64 CT scanner at Harbor-UCLA Medical Center. - Government Buyer: - County of Los Angeles, Department of Health Services, Harbor-UCLA Medical Center - Internal Services Department, Medical Electronic Shop - OEM Highlight: - Siemens is the required Original Equipment Manufacturer (OEM); all parts and services must meet Siemens specifications - Vendors: - Only authorized Siemens distributors or service providers are eligible - Products/Services Requested: - Full-service maintenance for one Siemens Sensation 64 CT scanner (model B157) - Preventive maintenance: two inspections per year - Corrective maintenance: all labor and parts, including one X-ray tube replacement per contract term - Technical support: remote troubleshooting, diagnostics, and service coordination - Compliance with OEM specifications and regulatory standards (Title 17, The Joint Commission, HIPAA) - Service coverage: Monday-Friday, 8:00 AM to 5:00 PM; after-hours support on a time-and-materials basis - Unique/Notable Requirements: - All parts must be OEM or OEM-equivalent; X-ray tube must be Siemens Sensation 64 compatible - Service engineers must be factory-trained or equivalent-certified on Siemens Sensation CT systems - Vendors must have proprietary access to Siemens technical documentation, diagnostic software, and end-of-life parts - Minimum 95% system uptime required - Specific response times for telephone and on-site support - Compliance with County insurance, labor, and preference policies

Description

This solicitation is for the full-service maintenance, repair, and support of one Siemens Sensation 64 CT scanner located at Harbor-UCLA Medical Center. The services must be performed in accordance with Original Equipment Manufacturer specifications, applicable regulatory requirements, and County policies. The scope includes preventive maintenance twice annually, corrective maintenance including labor and parts, troubleshooting, and one X-ray tube replacement per contract term. Service coverage is Monday through Friday, 8:00 AM to 5:00 PM, with after-hours service available on a time-and-materials basis, and response times are specified for telephone and on-site support.

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