New Hanover County Schools Civicplus #2026 RFP-PRINT & MAIL SERVICES

Print and Mail Services for Tax Documents – New Hanover County Tax Department

New Hanover County Tax Department is seeking a vendor to provide comprehensive print and mail services for tax-related documents. - Government Buyer: - New Hanover County Tax Department (North Carolina) - Products/Services Requested: - Printing and mailing of tax documents, including: - New Value Notices (up to 125,000 annually) - Regular Ad Valorem Bills (135,000 annually) - Personal Property Discovery Bills (4,500 annually) - Delinquent Ad Valorem Bills (7,000–10,000 annually) - Abstracts/Listing Forms (30,000 annually) - Inserts (135,000 annually) - Post Cards (10,000–15,000 annually) - Certified Mail Services (variable volume) - Services include: - Scanning, indexing, and FTP return of abstracts - Intelligent Mail Barcode (IMB) tracking and mail processing - Secure web-based portal for file upload, job tracking, proof review, and document archival - Data management and security (all data must remain in the US) - Dedicated account management and customer support - Graphic and programming services - Address processing, householding, and value-added services - Unique/Notable Requirements: - All county data must be stored and processed within the United States - Secure file transmission and disaster recovery/business continuity plans required - Vendor must provide a secure, web-based portal for operational transparency - Production timeframes, inventory management, and quality assurance are specified - Contract term is three years with two optional one-year renewals - No specific OEMs or named vendors are mentioned in the solicitation

Description

New Hanover County is soliciting proposals from qualified vendors to provide print and mail services for the New Hanover County Tax Department. The services include printing various tax notices and bills, mail processing, certified mail services, data management, and secure web-based tracking. Vendors must submit proposals via email by 4:00 PM EST on June 30, 2026. The contract term is three years with an option to renew for two additional years.

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