CanadaBuys #R000206378

Shared Services Canada seeks instructor-led virtual Avaya training courses for Enterprise Voice Service upgrade

Shared Services Canada (SSC) is seeking proposals for instructor-led virtual Avaya training courses to support the Government of Canada's Enterprise Voice Service upgrade. - Government Buyer: - Shared Services Canada (SSC), Digital Services Branch - Procurement Officer: Daivya Aneja - OEM Highlight: - Avaya is the sole Original Equipment Manufacturer (OEM) specified for all training courses - Vendors: - Only Avaya is mentioned as the OEM; certified Avaya instructors are required - Products/Services Requested: - Nine distinct Avaya virtual instructor-led training courses, each with specific part numbers and quantities: - 61452V: Administering Avaya Aura Communication Manager (2 sessions) - 61132V: Administering Avaya Aura System Manager (2 sessions) - 71202V: Integrating Avaya Aura Core Components (4 sessions) - 71301V: Integrating Avaya Aura Communications Applications (4 sessions) - 72301V: Supporting Avaya Aura Communications Applications (4 sessions) - 71801V: Integrating and Supporting Avaya Messaging (4 sessions) - 78202V: Supporting IP Office Platform (4 sessions) - 77202V: Integrating and Configuring IP Office Platform (4 sessions) - 72202V: Supporting Avaya Aura Core Components (4 sessions) - All courses include certification exams and technical support - Unique/Notable Requirements: - Training must be delivered virtually via Microsoft Teams - English delivery with accommodations for French speakers - Accessibility compliance required (EN 301 549 standards) to remove ICT barriers - Certified Avaya instructors with virtual training experience - Flexible scheduling during business hours; multiple sessions per course possible - Period of Performance: - Initial contract for 12 months, with two one-year irrevocable options (up to three years total) - Intended Use: - SSC will use the contract to provide shared services to government institutions, supporting mandatory and optional clients

Description

The solicitation is for the delivery of a series of instructor-led virtual classroom sessions covering 9 AVAYA courses over the next 3 years. The training will be offered in English with accommodations for French speakers, and must be accessible, removing technological barriers to ICT accessibility. The virtual training sessions are to be delivered via Microsoft Teams. The contract duration is estimated to be 12 months starting from July 10, 2026.

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