SAM #36C10B26Q0500

VA Seeks PACS Maintenance and Modernization Services for NCR Facilities

The Department of Veterans Affairs Central Office in the National Capital Region is seeking comprehensive maintenance services for its Physical Access Control Systems (PACS) across 11 facilities, with remote support for two additional locations. - Government Buyer: - Department of Veterans Affairs - VA Central Office (VACO), National Capital Region (NCR) - OEMs and Systems Mentioned: - Lenel (OnGuard, SCIF) - American Dynamics - Avigilon - Victor Unified Video Management System - Victor VideoEdge NVRs - Lynx Emergency Notification and Duress Systems - Lighthouse PSIM - Products/Services Requested: - Preventive, remedial, corrective, and emergency maintenance for PACS hardware and software - Maintenance and support for Lenel OnGuard, Victor Unified, Lynx, Lighthouse PSIM, American Dynamics, Avigilon, and related systems - Two full-time on-site PACS technicians (one Senior, one Associate) with specific experience and VA credentials - 24/7 emergency maintenance with defined response times - Software and systems administration, cybersecurity coordination, and licensing management - Annual and as-needed training for government personnel - Project management and reporting - Optional tasks: support for physical relocations/renovations and modernization maintenance (including replacement of analog A Phones and batteries, NTE $400,000) - Unique/Notable Requirements: - Maintenance cycles not to exceed 120 days - Emergency response within 4 hours for critical failures - Lifecycle replacement and technology refresh for legacy equipment - On-site staff must have active VA PIV credentials and be available for emergency recall - Support for secure facilities (SCIFs) and compliance with cybersecurity requirements

Description

Request for Information Physical Access Control Systems (PACS) Maintenance VA Central Office (VACO), National Capital Region (NCR)

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