SAM #12418339

Preventative Maintenance and Service Agreement for NeuroStar TMS Therapy System at Naval Medical Center Portsmouth

The Defense Health Agency (DHA), through the Naval Medical Center Portsmouth Mental Health Department, is seeking a preventative maintenance and service agreement for the NeuroStar TMS Therapy System. - Government Buyer: - Department of Defense - Defense Health Agency - Naval Medical Center Portsmouth - OEM Highlight: - NeuroStar (manufacturer of the TMS Therapy System) - Vendors must be authorized service providers by NeuroStar - Products/Services Requested: - Annual preventative maintenance for NeuroStar TMS Therapy System - Corrective maintenance and repairs (hardware, firmware, software) - Use of OEM parts and certified technicians - Timely response requirements: telephone response within 4 hours, on-site service within 48 hours - Submission of detailed Field Service Reports - Notable Requirements: - Service must include calibration, software updates, and full coverage on parts, labor, travel, and technical support - Contract includes annual maintenance, out-of-warranty repairs, and technical support (phone/remote) - Performance objectives: annual maintenance completion, timely corrective responses - Contract duration: base year plus four one-year options and a possible six-month extension

Description

This is a Request for Information (RFI) to identify potential sources possessing the capabilities described herein and ascertain whether the required services are commercial in nature. This RFI is issued solely for information and planning purposes and does not constitute a solicitation. Neither unsolicited proposals nor any other kind of offers will be considered in response to this RFI. Responses to this notice are not offers and will not be accepted by the Government to form a binding contract. In keeping with the standards of FAR Part 10, the Government may request additional information from responders. Responders are solely responsible for all expenses associated with responding to this RFI or any follow-up information request. All information received in response to this RFI or any follow-up information request that is marked Proprietary will be handled accordingly. Responses to the RFI will not be returned. At this time, questions concerning the composition and requirements for a future request for proposal will not be entertained.

NOTE: At this time no solicitation exists. Therefore, please do not request a copy of the solicitation. NO PHONE CALLS WILL BE ACCEPTED. It is the responsibility of any potential Offeror to monitor this site for the release of any solicitation.

RFI Title: NeuroStar TMS Therapy System Preventative Maintenance and Service Agreement  for the Defense Health Agency (DHA) Medical Treatment Facility (MTF). LOCATION: Naval Medical Center Portsmouth, 620 John Paul Jones Circle, Mental Health Department Portsmouth, VA 23708. BACKGROUND: The Naval Medical Center Portsmouth (NMCP) Mental Health Department has a current contract for NeuroStar TMS Therapy System Preventative Maintenance and Service Agreement that is expiring on 30 September 2026 and requires a new contract. Vendors must be Original Equipment Manufacturer (OEM) authorized service provider. DESCRIPTION: NAICS 811210 Electronic and Precision Equipment Repair and Maintenance, PSC J065 Maint/Repair/Rebuild of Equipment—Medical, Dental, and Veterinary Equipment and Supplies. See DRAFT Performance Work Statement (PWS).

RFI SUBMISSION INSTRUCTIONS:

Responses to the RFI shall adhere to the following formatting and outline instructions:

All submissions shall be made electronically and be in one of the following formats: Microsoft Word or Adobe PDF. Cover Page (1 page)

        -              Title

        -              Organization

        -              Responder’s technical and administrative points of contact (names, addresses, phone numbers and email addresses).

        -              CAGE Code

3.     Capabilities statement SHALL address the following:

                -              Contractor’s clear understanding and ability to perform the scope of this requirement as detailed in the DRAFT PWS.

                -              Contractor’s experience performing the same or similar work as detailed in the DRAFT PWS.

                -              Existing contract vehicles (e.g., GSA schedule) under which the responder currently offers these services, if any.

                -              Whether the responder provides the required services to the general public under terms and conditions similar to those offered to the Federal Government.

RESPONSES DUE: June 11, 2026 by 5 pm EST

SUBMISSION TO: Ms. Lisa Wilk, lisa.c.wilk.civ@health.mil and Ms. Carol Uebelacker, carol.e.uebelacker.civ@health.mil

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