SAM #SS-26-IHS1524094

Cloud-Based Enterprise Portfolio Management Tool for Indian Health Service

The Indian Health Service (IHS), Office of Information Technology, is seeking a contractor to provide a cloud-based Enterprise Portfolio Management Tool (EPMT) to replace its current on-premises system. - Government Buyer: - Indian Health Service (IHS), Division of Program Management and Budget, Office of Information Technology - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Cloud-based, FedRAMP-certified Enterprise Portfolio Management Tool (EPMT) - Licensing for the EPMT solution - Technical implementation and configuration - Data migration from the legacy system - Integration with existing enterprise platforms (e.g., ServiceNow SPM, Business Intelligence, Agile/DevOps tools) - Workflow design, templates, and security role configuration - Documentation and training materials - Ongoing operational support, including monthly and ad hoc reporting on system performance, security, and incident management - Unique or Notable Requirements: - Solution must be FedRAMP-certified for federal security compliance - Must support portfolio, project, and resource management functions - Accessibility and integration with current IHS enterprise systems are required - Set aside for Indian Economic Enterprises (IEE) and Indian Small Business Economic Enterprises (ISBEE) - Contractor will perform work remotely - Period of performance includes a base year plus four option years

Description

Introductory This is a Sources Sought set aside for Indian Economic Enterprise (IEE) and Indian Small Business Economic (ISBEE). This is NOT a solicitation for proposals, proposal abstracts, or quotations. The objective of this Sources Sought # IHS1524094 is to identify potential IEE and ISBEE vendors that can provide a base + 4 Option Periods for a cloud-based Enterprise Portfolio Management Tool (EPMT) to replace the current on-premises Planview system for the Indian Health Service (IHS). B. Project Description B.1 Background: The U.S. Department of Health and Human Services (HHS), Indian Health Service (IHS), is responsible for providing federal health services to American Indians and Alaska Natives. The provision of health services to members of federally recognized tribes grew out of the special government-to-government relationship between the federal government and Indian tribes. The IHS is the principal federal health care provider and health advocate for the Indian people. The goal is to assure that comprehensive, culturally acceptable personal and public health services are available and accessible to American Indians and Alaska Natives. The IHS currently provides health services to approximately 1.5 million American Indians and Alaska Natives who belong to more than 557 federally recognized tribes in 34 states. The Division of Program Management and Budget (DPMB), in the Office of Information Technology (OIT), is responsible for various programs to help achieve the agency’s mission through optimal performance of its core business processes within an efficient information technology (IT) and Health IT (HIT) environment. The CPIC program is responsible for configuring, documenting, providing system and administration training, and offering support for the IHS Enterprise Portfolio Management Tool (EPMT) to meet Federal requirements outlined under the Clinger-Cohen Act of 1996 and the Federal Information Technology Reform Act (FITARA) of 2014. B.2 Requirements: The Contractor will provide analytical, technical, and management expertise in support of IHS’s portfolio management activities. The Contractor will assist IHS in application development, data migration from the previous EPMT, training, and overall EPMT support to meet program requirements and ensure a successful transition from the current Planview EPMT to the new EPMT. The objective of this effort is to procure and deploy a secure, scalable, and integrated EPMT that: Supports the development, implementation, and management of a standardized, aligned, and synchronized Portfolio Management framework by linking Strategic and Capital Planning, Information and Project Management, and investment strategies in support of the IHS’s IT investments. Supports the development and implementation of the new EPMT and provides guidance and professional recommendations on IT Portfolio Management requirements and concepts. Engages subject matter expertise to assist in the development of improved portfolio and project management processes for optimal utilization of the new EPMT. Assists in developing knowledge and proficiency among the CPIC Team to support the training, documentation, and administrative support of the new EPMT. Enhances integration with existing platforms such as ServiceNow Strategic Portfolio Management (SPM), Business Intelligence (BI) systems, and Agile/DevOps environments. B.3 Reporting Requirements: The Contractor will prepare and deliver reports that provide the Government with visibility into operational health and security posture. Reports will be provided monthly, and ad hoc reports will be produced upon Government request. The Reports will include: System performance metrics (uptime, response time, throughput) Security metrics (incidents, patch status, vulnerability scans) Operational support metrics (ticket volume, resolution times, job success rates) B4. Scope The Contractor will support the IHS Office of Information Technology (OIT) in implementing a FedRAMP-certified, cloud-based Enterprise Portfolio Management Tool (EPMT) to replace the current on-premises Planview system. The Contractor support will include licensing, technical implementation, configuration, data migration, and integration with existing enterprise systems to enable seamless data flow and process automation. The Contractor will also develop workflow designs, templates, security roles, documentation, and training materials, ensuring alignment with IHS business objectives and adoption of best-in-class portfolio management practices. C. Eligible Vendors: Businesses must be Indian Economic Enterprises (IEEs) (at least 51% Indian owned and controlled). Business size and type of business (e.g., ISBEE/IEE, 8(a), SDVOSB, etc.). All respondents should be registered on the System for Award Management (SAM) located at https://www.sam.gov. Submission of Invoices: The contractor shall submit invoices in accordance with FAR 52.212-4(g) on a monthly basis. D. Anticipated Period of Performance: The anticipated start of performance is July 1, 2026. D.1 Place of Performance Remote locations at the Contractor’s worksite. Management and Supportability Deliverables Deliverable Description Frequency Monthly Security and Compliance Report Summary of security incidents, vulnerabilities, patching, and ConMon results Monthly Advance Maintenance Notification Notice of scheduled downtime ≥14 days in advance Post-Maintenance Report Validation and summary after maintenance As needed Incident Notification Log Real-time alert record of incidents and root cause analysis As incidents occur Release Management Plan with Use Cases & UAT Report Documentation of updates and testing results Per release Monthly Operational Log Summary System job status, errors, and exceptions Monthly Monthly Operational & Security Metrics Report Aggregated performance and security reporting Monthly Support Procedures & Escalation Matrix Support flow and responsibilities Initial / Updates as needed Monthly Support Metrics Report Support ticket analysis and SLA adherence Monthly Hourly Reporting of System Outages Provide hourly updates for system outages Updates as needed F1. Work Schedule/Availability The official federal holidays in the United States are as follows: New Year’s Day Martin Luther King Jr. Day Presidents’ Day Memorial Day Juneteenth National Independence Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day In addition to the days designated as holidays, the Government observes the following days: Any other day designated by Federal Statute Any other day designated by Executive Order Any other day designated by a President’s Proclamation It is understood and agreed between the Government and the Contractor that observance of such days by Government personnel will not otherwise be a reason for an additional period of performance or entitlement to compensation except as set forth within the contract. F. Experience: The Contractor shall possess knowledge, skills, and abilities to maintain and provide Enterprise Portfolio Management Tool licenses, data collection and/or data migration, integration with existing enterprise systems to enable seamless data flow and process automation. The contractor shall define license and all relative documents. Licensing and Service:         Inspection: all services rendered will be inspected, reviewed, and monitored by the COR.         Contracting Officer Representative (COR): TBD         Department Point of Contact: TBD <p class=

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