Georgetown Ionwave #202644 Addendum 3

City of Georgetown Solicits Collection Services for Utility and Fire Department Accounts

The City of Georgetown, Texas, is seeking proposals for professional collection services to recover delinquent utility billing and fire department accounts. - Government Buyer: - City of Georgetown, Texas - Purchasing Department and Finance Division - Scope of Services: - Collection of delinquent utility accounts (electric, water, wastewater, stormwater, solid waste) - Collection of fire department accounts, including inspection fees and, in some documents, EMS transport fees - Excludes EMS transport collections and HIPAA requirements in some versions; other documents include EMS and require HIPAA compliance - Weekly remittance of all gross collections with supporting detail - Monthly reporting for reconciliation, commission, account activity, and performance review - Electronic data exchange and 24/7 collection capability required - Bilingual staff required - Compliance with Texas and federal debt collection laws, PCI-DSS standards, and, if EMS included, HIPAA - No legal collections or collection fees currently used; any changes require city approval - Account Volumes and Values: - Utility accounts: ~13,877 accounts, average balance $529.58, total ~$7 million - Fire department accounts: 178 accounts, average balance $237.78, total ~$42,325 - Additional mention of 3,000 inactive utility accounts (~$1.6M) and fire invoices (~$1.25M) in some documents - Current Vendor and Performance: - Incumbent: Credit Systems International - Last fiscal year paid: $191,799.69 - Net recovery rate: 26.37% over 24 months - Notable Requirements: - Electronic submission via city's e-bid system - No proof of bonding required - Non-mandatory pre-proposal meeting via Microsoft Teams - Use of EmergiFire (fire billing) and ImageTrend (inspection software) by the city (for context, not for procurement) - OEMs and Vendors Mentioned: - EmergiFire (fire billing software) - ImageTrend (inspection software) - Credit Systems International (current collection services vendor)

Description

The City of Georgetown is soliciting proposals for professional collection services for utility and fire department accounts owed to the City. The scope includes collection activities for utility billing and fire-related inspection fees, excluding EMS transport collections. The City requires weekly remittance of gross collections and monthly reporting for reconciliation and performance review. The current vendor has been paid approximately $191,799.69 in the last fiscal year, with a net recovery rate of 26.37% over 24 months. A non-mandatory pre-proposal meeting will be held via Microsoft Teams.

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