Centers for Medicare & Medicaid Services #260172J

CMS Solicits Contact Center Training and Content Services

The Centers for Medicare & Medicaid Services (CMS) is seeking a contractor to deliver Contact Center Training and Content (CTC) services for its contact center operations. - Government Buyer: - Centers for Medicare & Medicaid Services (CMS) - Scope of Work: - Provide training and content services for CMS contact centers - Maintain up-to-date expertise in Medicare Parts A, B, C, and D - Support knowledge of Durable Medical Equipment (DME) - Demonstrate proficiency in industry-leading contact center practices - Possess knowledge of the Affordable Care Act (ACA) and Marketplace program - Contract Details: - Competitive procurement - Cost Plus Award Fee contract type - Five-year period of performance (base plus options) - Estimated value: $20M–$50M for the current fiscal year; total value expected to exceed $100M - No specific OEMs or vendors are named, as this is a service-based requirement - Unique Requirements: - Contractor must maintain current knowledge of evolving Medicare and ACA programs - Emphasis on industry best practices for contact center operations

Description

This is a new award to support Contact Center Training and Content (CTC). The contractor shall maintain current knowledge of the Medicare program including Parts A, B, C, and D, Durable Medical Equipment (DME), and industry-leading practices for contact center operations. Additionally, the contractor must possess knowledge of the Affordable Care Act (ACA) and its Marketplace program. The contract type is Cost Plus Award Fee with a duration of 5 years.

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