SAM #36C24427Q0001

24/7 Phone Answering and Switchboard Services for Erie VA Medical Center

The Department of Veterans Affairs, Network Contracting Office 4, is seeking a contractor to provide comprehensive phone answering services at the Erie VA Medical Center in Erie, Pennsylvania. - Government Buyer: - Department of Veterans Affairs - Network Contracting Office 4 - Erie VA Medical Center - Services Requested: - 24/7 phone answering and switchboard operations - Includes receiving and placing calls, transferring calls, emergency paging, alarm monitoring, reporting equipment failures, maintaining directories and logs, and performance monitoring - Staffing must include a working manager and multiple operators to cover all shifts, including holidays - Contract Structure: - Firm-fixed price contract - Base period of 6 months, followed by three 1-year option periods - Set-Aside: - Only Service-Disabled Veteran-Owned Small Businesses (SDVOSB) are eligible - Quantities: - Base period: 6 months of 24/7 coverage - Option periods: 12 months of 24/7 coverage per year (three option years) - Unique Requirements: - Continuous 24/7 coverage, including holidays - Emergency paging and alarm monitoring as part of the service - On-site presence at Erie VA Medical Center - No specific OEMs or technology vendors are named; the requirement is for managed service delivery rather than a product purchase.

Description

This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with part 12. This announcement constitutes the only solicitation. Offers are being requested and a separate written solicitation will not be issued.

Solicitation number 36C24427Q0001 is issued as a request for quotation (RFQ) for phone answering services at the Erie VAMC.

This acquisition is set-aside for Service Disabled Veteran Owned Small Business, small business concerns. This solicitation incorporates provisions and clauses by reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov.

CLINs can be found in the RFQ attachment. The proposed contract will be firm-fixed price for a base of 6-months and three (3) 1-year option periods.

Phone Answering Services at the Erie VAMC with expected contract start of 10/01/2026.

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