Alberta Purchasing #2026-RFP-CS-041

City of Leduc Seeks Microsoft Dynamics 365 CRM Implementation Partner

The City of Leduc is seeking a qualified partner to implement, configure, and provide ongoing support for the Microsoft Dynamics 365 Customer Relationship Management (CRM) system. - Government Buyer: - City of Leduc (Canada) - OEMs and Vendors: - Microsoft (OEM for Dynamics 365 CRM) - Products/Services Requested: - Implementation, configuration, and support services for Microsoft Dynamics 365 CRM - Focus areas include grants management, economic development business contacts, and customer relationship management programs - Unique or Notable Requirements: - Only Microsoft Dynamics 365 CRM is specified as the platform - No specific part numbers or product quantities provided, as this is a service-based procurement - Open to competitive bidding under NWPTA/CFTA trade agreements - Proposals must be submitted electronically via the bids&tenders portal - Period of Performance: - Five-year contract term - Place of Performance: - City of Leduc, Alberta, Canada (#1 Alexandra Park, Leduc, AB, T9E 4C4)

Description

The City of Leduc is seeking proposals for the implementation, configuration, and support of the Microsoft Dynamics 365 Customer Relationship Management (CRM) system. The project scope includes grants management, business contacts for economic development, and customer relationship management programs. The solicitation requires electronic submissions through bids&tenders and is part of the NWPTA/CFTA trade agreement. The delivery period is from August 4, 2026, to July 31, 2031.

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