Los Angeles County Lacounty #RFB-IS-26201020

NICE Gold Maintenance Service Agreement Renewal for Los Angeles County Fire Department

Los Angeles County is seeking a brand-specific renewal of the NICE Gold Maintenance Service Agreement to support its Fire Department's NICE Inform Elite and 911 Logging Recorder systems. - Government Buyer: - County of Los Angeles, Internal Services Department (ISD), on behalf of the Fire Department - OEMs and Vendors: - NICE (Original Equipment Manufacturer) - HPE (Hewlett Packard Enterprise) for server hardware - Moxa for device servers - Only authorized NICE resellers are eligible to bid; no substitutions or alternate brands accepted - Products/Services Requested: - NICE Gold Maintenance Service Agreement (part number SP-CO-MAIN05-PS) - 24x7 remote critical support - 2-hour remote response, 4-hour onsite response - Software hot fixes, update packs, minor version upgrades (major upgrades excluded) - Direct support access between LACoFD and NICE - Service activation required within 10 days of purchase order - NICE Inform Elite licenses: - 168 Primary channel licenses (NPS-INF-ELITEPRI-1CH) - 168 Resilient channel licenses (NPS-INF-ELITERES-1CH) - 100 Primary AddOn/Matrix channel/resource licenses (NPS-INF-ELITEAD-PRI-1CH) - 100 Resilient AddOn/Matrix channel/resource licenses (NPS-INF-ELITEAD-RES-1CH) - Hardware: - 2 HPE ML350 Gen10 servers with Windows Server 2019 (NPS-NR-SRVML350-G102019) - 2 HPE DL380 Gen10 servers with Windows Server 2019 (NPS-NR-SRVDL380-G102019) - 14 HPE 2TB 12G SAS HDDs (NPS-NRHD2TBDL3X0G10) - 4 HPE 6TB 12G SAS HDDs (NPS-NRHD6TBDL3X0G10) - 1 Moxa NPort 1-port device server (NPS-NRMOXA-N-1) - 14 Analog/Digital/Trunk PCI-E interface boards (NPS-INF-ADTFULL) - Unique/Notable Requirements: - Strictly brand-specific to NICE; no alternate brands or substitutions allowed - Only authorized NICE resellers may bid - Compliance with prevailing wage laws and submission of required forms (e.g., Community Business Enterprise info) - Service must be activated within 10 days of purchase order - Direct communication between LACoFD and NICE for maintenance/troubleshooting - Place of Performance/Delivery: - Dispatch Services, 1320 N Eastern Ave #219, Los Angeles, CA 90063 (Fire Department facility)

Description

Los Angeles County Fire Department is seeking an authorized NICE reseller to renew the NICE Gold Maintenance Agreement. The service includes 24x7 remote critical support, software hot fixes, update packs, and minor version upgrades for specified hardware and software. The maintenance covers various NICE Inform Elite licenses and HPE servers as detailed in Exhibit A. Bidders must be authorized NICE resellers and comply with all specified terms and conditions.

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