Virginia's eProcurement Marketplace #RFP 121586

VDOT Statewide Toll Customer Service Center Operations Solicitation

The Virginia Department of Transportation (VDOT) is seeking a vendor to operate a statewide toll customer service center. - Government Buyer: - Virginia Department of Transportation (VDOT) - Products/Services Requested: - Operation and management of a statewide toll customer service center - Services include customer support, data management, reporting, and compliance with state regulations - Requirements for key performance indicators, data management, and reporting - Compliance with small business subcontracting plan, non-disclosure agreement, and performance/payment bond standards - OEMs and Vendors: - No specific Original Equipment Manufacturers (OEMs) or vendors are named in the solicitation - Unique or Notable Requirements: - Vendor must provide a small business subcontracting plan - Adherence to state compliance and reporting standards - Performance and payment bonds required - Attachments include data sheets, pricing schedules, payment schedules, operational reports, inventory lists, and compliance forms

Description

This solicitation is for the operation of a statewide toll customer service center in Virginia. The project involves managing customer service operations related to tolls across the state. The solicitation is open and the response deadline is September 1, 2026. The buyer is the Virginia Department of Transportation. Detailed scope and other relevant documents are provided as attachments.

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