Georgetown Ionwave #202624 Addendum 2

City of Georgetown Seeks Workday ERP Post-Implementation Support Services

The City of Georgetown, Texas, is seeking qualified vendors to provide post-implementation support services for its Workday enterprise resource planning (ERP) system. - Government Buyer: - City of Georgetown, Texas (Purchasing Department) - OEM Highlighted: - Workday (primary and only OEM referenced) - Vendors/Partners: - Accenture (current support provider for complex projects, mentioned as incumbent) - Products/Services Requested: - Post-implementation support for Workday ERP, including: - Business process analysis and feature enhancements - Troubleshooting, configuration, and integration (e.g., new time tracking system for fire department) - Data migration, reporting, and analytics - Quality assurance, testing, and release management - Security, compliance, and module expansions - Knowledge transfer and documentation for City staff - Collaborative support for finance, payroll, and operational needs - Approximately 300 hours of support per year - Hourly rate pricing required - Unique/Notable Requirements: - Vendor must be a designated Workday Service Partner with demonstrated experience in government sector implementations - Remote support is expected - Proposal limited to 35 pages (excluding audited financials) - Compliance with all federal, state, and local laws - Support may include integration of new modules and systems - Only one firm will be awarded the contract - Estimated annual budget: $125,000 - Contract term: One year with up to four optional one-year renewals (potential total of five years) - Place of Performance/Delivery: - City of Georgetown, Texas (510 W. 9th Street, Georgetown, TX 78626)

Description

The City of Georgetown is soliciting sealed proposals from qualified individuals, firms, or corporations to provide support services for the Workday enterprise resource planning system. The scope includes post-implementation support such as business process analysis, feature enhancements, troubleshooting, configuration, integration, data migration, reporting, quality assurance, testing, and knowledge transfer. Remote support is expected. Proposals must be submitted electronically through the City's E-bid system by June 8, 2026, at 2:00 PM CST.

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