Westmont Village Civicplus #53

Village of Westmont Seeks Modern Municipal Software Suite to Replace Tyler Technologies Systems

The Village of Westmont, Illinois, is seeking proposals from qualified software vendors to provide a modern municipal software suite to replace its legacy Tyler Technologies systems. - Government Buyer: - Village of Westmont (local government, DuPage County, IL) - OEMs and Vendors: - Tyler Technologies (legacy system being replaced; only OEM specifically named) - Other OEMs are encouraged to propose solutions - Products/Services Requested: - Municipal software suite with modules for: - Permitting and inspections (building, engineering, planning, zoning, contractor registration, plan reviews) - Business and miscellaneous licensing and permitting (business/liquor licenses, solicitor permits, special events, etc.) - Code enforcement (case management, citations, adjudication) - Asset management and work orders (infrastructure, fleet, facilities, IT helpdesk) - 311/citizen service requests (mobile app, public portal, automated routing) - Implementation, integration, support, and maintenance services - Unique or Notable Requirements: - Integration with Tyler ERP (Munis), Esri/ArcGIS Online, Laserfiche, and Bluebeam - Strong mobile capabilities, robust reporting, and user-friendly interfaces for staff and citizens - Open to partial solutions from multiple vendors; full integration is not required - Vendors must demonstrate public sector experience, especially with municipal clients - Phased rollout for approximately 200 staff and 285 public users - Detailed pricing for implementation and annual recurring costs by module group

Description

The Village of Westmont is seeking quotes from qualified software vendors to provide solutions for major components of municipal operations. The goal is to replace components of the current legacy systems (Tyler Technologies) with a modern, user-friendly platform that streamlines internal workflows and enhances citizen engagement. Vendors may provide partial solutions as full integration is not required. The procurement includes modules such as permitting, licensing, code enforcement, asset management, and citizen service requests.

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