CanadaBuys #AB-2026-04178

City of Leduc Microsoft Dynamics 365 CRM Implementation and Support Services

The City of Leduc, a municipal government in Alberta, Canada, is seeking technology services for the implementation, configuration, and ongoing support of the Microsoft Dynamics 365 Customer Relationship Management (CRM) system. - Government Buyer: - City of Leduc, Alberta, Canada - OEM Highlight: - Microsoft is the sole OEM specified, with a focus on the Dynamics 365 CRM platform - Products/Services Requested: - Implementation, configuration, and support services for Microsoft Dynamics 365 CRM - The CRM will be used for municipal grants management, economic development business contacts, and customer relationship management programs - No specific part numbers or product quantities are provided, as this is a service-based procurement - Notable Requirements: - Contract duration is estimated at 60 months - Procurement is conducted under competitive open bidding and aligns with Canadian Free Trade Agreement (CFTA) requirements

Description

The City of Leduc is seeking proposals for the implementation, configuration, and support of the Microsoft Dynamics 365 Customer Relationship Management (CRM) system. This system will be used for grants management, business contacts for economic development, and customer relationship management programs. The contract duration is estimated to be 60 months starting approximately August 4, 2026. The procurement method is competitive open bidding and the opportunity is located in Alberta, Canada.

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