Georgia Procurement Registry #PE-66551-NONST-2027-000000017

City of Cairo Municipal IT Services Solicitation

The City of Cairo, Georgia is seeking a qualified provider for comprehensive municipal IT services to support all city departments. - Government Buyer: - City of Cairo, Georgia (local government) - Vendors and OEMs: - No specific OEMs or vendors are named in the solicitation - Products and Services Requested: - Comprehensive IT services including: - Ongoing monitoring, maintenance, and management of network infrastructure - Support for both on-premises and cloud-based servers and systems - Remote and on-site helpdesk support - Cybersecurity measures (firewall management, endpoint protection, threat response) - Data backup and recovery solutions - Support for email and cloud platforms (including Microsoft 365) - Maintenance of VoIP and communication systems - Strategic IT planning - Project-based IT work (system upgrades, migrations) - Unique or Notable Requirements: - Emphasis on proactive system management - Strong cybersecurity practices - Responsive customer service - Ability to handle both ongoing and project-based IT needs

Description

The City of Cairo is seeking proposals from qualified firms to provide comprehensive Information Technology (IT) services in support of daily operations across all departments. The selected firm will be responsible for delivering reliable, secure, and responsive IT support, including ongoing monitoring, maintenance, and management of the City's network infrastructure, as well as support for servers and systems both on-premises and cloud-based. The firm will provide timely helpdesk services to City staff remotely and on-site to minimize disruption. Additional responsibilities include implementing cybersecurity measures, data backup and recovery, support for email and cloud platforms, maintenance of communication systems, strategic IT planning, and assistance with project-based IT initiatives.

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