Georgia Procurement Registry #PE-66062-NONST-2026-000000404

Atlanta Department of Aviation Seeks Credentialing Office Support Services

This opportunity involves the City of Atlanta Department of Aviation seeking contractors to provide personnel for Credentialing Office support at the airport. - Government Buyer: - City of Atlanta Department of Aviation - Services Requested: - Provision of contract personnel for daily credentialing operations - Tasks include fingerprinting, identity verification, biographic data collection, credential processing, data entry, applicant check-in, queue management, customer service, badge application support, and related administrative functions - Key Requirements: - Compliance with TSA regulations (49 CFR Part 1542), Airport Security Program, and city/department procedures - Personnel must complete required training, become designated Trusted Agents, and protect PII and SSI - Contractor must ensure sufficient staffing, supervisory oversight, and replacement capability for uninterrupted coverage - Performance benchmarks: process a minimum of 29 applicants per 8-hour shift with strict accuracy and compliance standards - Robust training, readiness protocols, and a detailed performance assessment and corrective action system - Diversity and inclusion are encouraged but not mandatory - No specific OEMs or vendors are named in the notice - Notable: Emphasis on federal security compliance, high-volume customer service, and personnel reliability

Description

The City of Atlanta, on behalf of the Department of Aviation, is initiating a Multi-Step Competitive Sealed Bidding process to select qualified contractors to provide contract personnel supporting the Credentialing Office. The contractor will support daily credentialing operations including fingerprinting, identity verification, biographic data collection, credential processing, data entry, applicant check-in, queue management, customer service, badge application support, and related administrative functions. These services ensure compliance with TSA requirements, 49 CFR Part 1542, the Airport Security Program, and applicable City and Department of Aviation procedures. Vendors must provide trained personnel capable of working in a high-volume, security-sensitive, customer-facing airport credentialing environment and ensure uninterrupted coverage with supervisory oversight. A Pre-Solicitation Conference will be scheduled for further details and questions.

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