Massport #1106

Massport Solicits Airport Concierge and Passenger Assistance Services for Boston Logan International Airport

This opportunity from the Massachusetts Port Authority (Massport) seeks a qualified operator to provide comprehensive concierge and passenger assistance services at Boston Logan International Airport. - Government Buyer: - Massachusetts Port Authority (Massport), Goods & Services Division, Airport Business Office - Scope of Services: - Concierge meet and greet services for passengers, including: - Assistance from curb to gate, gate to curb, and gate-to-gate transfers - Wheelchair assistance, cart driving, queue control, skycaps, ticket agents, baggage handling, aircraft cleaning, ramp and warehouse agents, escort, janitorial, and non-TSA security screening - Services to be provided across Terminals A, B, C, and E - Key Requirements: - Operator must use their own personnel (no subcontracting permitted) - Demonstrated experience in airport operations and concierge services - Ability to obtain necessary security clearances and airport badges - Compliance with all airport, federal, environmental, and civil rights regulations - Adherence to minimum wage, training, and insurance requirements - Documented customer complaint resolution process and clear employee identification - Minimum Annual Guarantee and Percentage Payments to Massport required - Strict standards for professional care, non-discrimination, and reporting - Notable Details: - No specific OEMs or product vendors are named; the focus is on service provision - MBEs, WBEs, and small businesses are encouraged to participate - Attachments include terminal/gate maps, sample operator agreement, compliance certifications, and detailed operational requirements - Place of Performance: - Boston Logan International Airport, One Harborside Drive, Suite 200S, East Boston, MA 02128

Description

This solicitation is for a concierge service contract at Boston Logan International Airport. The service involves meet and greet passenger assistance from curb to gate and gate transfers. The contract may require experience in airport operations, security clearances, and the ability to provide minimum annual guarantee payments. The service aims to enhance passenger experience and airport connectivity.

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