Greater Orlando Aviation Authority Opengov #26-319-ITN

Multi-Airport Loyalty Program Platform for Orlando Airports

This opportunity seeks a vendor to provide a comprehensive Passenger Management Platform for a multi-airport loyalty program at Orlando International Airport (MCO) and Orlando Executive Airport. - Government Buyer: - Greater Orlando Aviation Authority (GOAA) - Products & Services Requested: - Integrated loyalty platform tailored for airport operations - Data collection and analytics for passenger behaviors, spending, and preferences - Real-time feedback and sentiment analysis (Voice of the Customer system) - Revenue data visualization and operational optimization tools - Stakeholder feedback, employee performance assessment, and concessionaire metrics - One-time fixed launch fee, annual program management fee, monthly rewards, customer service support, and additional costs - Unique Requirements: - Vendor must have experience with airports handling at least twenty million annual passengers - AI-driven and live 24/7 customer support - Advanced tools for real-time feedback and performance assessment - OEMs & Vendors: - No specific OEMs or vendors are named in the solicitation - Place of Performance: - Orlando International Airport (MCO) - Orlando Executive Airport - Notable Details: - Platform must enable strategic growth and operational optimization for GOAA - Includes both fixed and recurring fees for launch, management, rewards, and support

Description

This solicitation is for a Loyalty Program for Orlando International Airport, managed by the Greater Orlando Aviation Authority. The project involves providing a multi-airport loyalty platform, data insights, passenger engagement, and revenue visualization. Vendors must have experience with airports handling at least twenty million passengers annually. The procurement includes a one-time fixed launch fee, annual program management fee, customer service support, rewards, and additional costs. The process includes a pre-submittal meeting, question deadlines, evaluation, optional interviews, and contract approval by the board.

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