Dallas Fort Worth International Airport Bonfire #DFW18214

Customer Experience Consulting Services for Dallas Fort Worth International Airport Integrated Operations Center

This opportunity involves the Dallas Fort Worth International Airport Board seeking a Customer Experience (CX) consultant for its Integrated Operations Center (IOC): - Government Buyer: - Dallas Fort Worth International Airport Board, Customer Experiences Department - OEMs and Vendors: - No specific Original Equipment Manufacturers (OEMs) or vendors are named in the solicitation - Products/Services Requested: - Customer experience consulting services tailored to aviation operations - Consultant will support the Integrated Operations Center (IOC) - Services to be delivered both on site and remotely - Six-month contract term - Unique or Notable Requirements: - Consultant must have expertise in both aviation operations and customer experience - No small business goal is set for this contract - Required submission documents include business disclosure, endorsement, risk forms, workforce composition, and relevant experience - All quotes must be submitted through the designated online portal - Place of Performance: - Work will be performed at the Dallas Fort Worth International Airport and remotely

Description

The Dallas Fort Worth International Airport Board is seeking an experienced Customer Experience (CX) consultant with a background in aviation operations and customer experience. The consultant will work on site and remotely with the Integrated Operations Center (IOC) for a contract term of six months. The solicitation requires quotes to be submitted through the specified online portal by June 19, 2026. This procurement is conducted in accordance with Texas Local Government Code Title 8, Subtitle A, Chapter 252.

View original listing