Opportunity
San Mateo Opengov #TSD-20261931
San Mateo County eONE IVR Platform Subscription and Support Renewal (Computer Instruments)
Posted
May 18, 2026
Respond By
May 27, 2026
Identifier
TSD-20261931
NAICS
541512
The County of San Mateo Technology Services Department is seeking bids for a one-year renewal of its Computer Instruments eONE IVR Platform subscription and support services. - Government Buyer: - County of San Mateo Technology Services Department (Information Services Department, 3rd Floor) - OEM Highlight: - Computer Instruments is the specified Original Equipment Manufacturer (OEM) for all software and support components - Products and Quantities: - eONE IVR Platform Software License (part number 1800-IVR): 2,106 units - Election Software License (1800-ELEC): 10,044 units - DR Election Software License (1800-ELEC-DR): 2,277 units - Election IVR Port License (1800-IVR-ELC): 8,100 units - DR Election IVR Port License (1800-IVR-ELD): 2,160 units - Medical CBM and SPP Software License (1800-MMC): 6,750 units - DR Medical CBM and SPP Software License (1800-MMCDR): 2,475 units - Medical IVR Port License (1800-IVR-MMC): 1,800 units - DR Medical IVR Port License (1800-IVR-MMD): 900 units - Annual Total Care GOLD Maintenance (24x7x365 support): 1 lot - Notable Requirements: - All products and support must be from Computer Instruments - Annual Total Care GOLD support must provide 24x7x365 coverage for all licensed components - Bidders must ensure uninterrupted service and full system functionality throughout the contract term - Local business preference applies; compliance with certifications and registrations is required - Place of Performance: - Information Services Department, 455 County Center, 3rd Floor, Redwood City, CA 94063
Description
The County of San Mateo's Technology Service Department (TSD) is seeking quotations for the renewal of the existing eONE IVR platform subscription. The procurement includes software licensing, disaster recovery components, IVR port licensing, and Annual Total Care (GOLD) 24x7x365 support for the current system environment. Bidders must complete the Price Bid Sheet and upload a Formal Vendor Quote. Award will be made to the lowest responsive and responsible bidder meeting all specifications.