Maryland Procurement Portal #BPM055927

Maryland DoIT Solicits Client Service Desk Operations

The Maryland Department of Information Technology (DoIT) is seeking proposals for comprehensive client service desk operations to support its IT needs. - Government Buyer: - Maryland Department of Information Technology - Administration - Products/Services Requested: - Establishment and operation of a client service desk - Comprehensive IT support services for end users - OEMs and Vendors: - No specific Original Equipment Manufacturers (OEMs) or vendors are named in the solicitation - Notable Requirements: - Double envelope proposal submission process - Socio-economic participation goals: - 2% Veteran-Owned Small Business Enterprise (VSBE) - 20% Minority Business Enterprise (MBE) - Detailed requirements and instructions provided in the RFP and pricing sheet attachments - Attachments: - Pricing sheet - Final RFP document with specifications and instructions

Description

This solicitation is issued by the Department of Information Technology in Maryland for client services, specifically a service desk. The procurement requires a double envelope proposal format. A pre-bid conference is scheduled for June 8, 2026, and the submission deadline is July 14, 2026. The solicitation includes attachments such as a pricing sheet and a final RFP document for detailed requirements and instructions.

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