SAM #75N98026Q00496

Service Maintenance Agreement for Nikon Spinning Disk Confocal System at NIH

The National Institutes of Health (NIH) Office of Logistics and Acquisition Operations (OLAO), under the Department of Health and Human Services, is seeking a contractor for a comprehensive service maintenance agreement for a Nikon Spinning Disk Confocal System. - Government Buyer: - National Institutes of Health (NIH), Office of Logistics and Acquisition Operations (OLAO) - OEM Highlight: - Nikon is the specified Original Equipment Manufacturer (OEM) - Products/Equipment Covered: - Nikon Spinning Disk Confocal System (NIH decal numbers 02115180, 02115181, 02115182) - CSU-X1 Spinning Disk (S/N 95V300105) - NIS Elements Software - Services Requested: - One planned preventive maintenance visit during the contract period, performed by factory-trained personnel - Includes cleaning, calibration, adjustment, inspection, and operational testing per Nikon's latest service procedures - Provision of all required replacement parts (excluding consumables), delivered next day, meeting original equipment specifications - Software service and updates for NIS Elements, with advance government approval for installations - Unlimited clinical technical telephone support - 24/7 for troubleshooting - Clinical application support Monday–Friday, 8am–9pm (excluding federal holidays) - Unique/Notable Requirements: - All replacement parts must be new and to OEM specifications - Software updates require advance government approval before installation - Service must be performed by technically qualified, factory-trained personnel - Support and maintenance cover both hardware (CSU-X1 Spinning Disk) and software (NIS Elements) - Place of Performance: - NIH federal facilities in Bethesda, Maryland, including room 2033B4, building 37

Description

The Contractor shall perform 1 planned preventive maintenance during the contract period.  Technically qualified factory-trained personnel shall perform Service.  Service shall consist of a thorough cleaning, calibration, adjusting, inspection, and testing of all equipment in accordance with the manufacturer’s latest established service procedures.  All equipment shall be operationally tested through at least one (1) complete operating cycle at the end of the preventive maintenance inspection to assure optimum and efficient performance. 

3.3 REPLACEMENT PARTS   The Contractor shall furnish all required replacement parts at no additional cost to the Government, with the exception of consumables. Parts shall be new to original equipment specifications. Parts will be delivered the earliest next day. The following components are included under this service agreement: CSU-X1 Spinning Disk S/N 95V300105 and NIS Elements Software Updates (located at room no. 2033B4, building 37). 

3.4 SOFTWARE UPDATES/SERVICE The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and trouble shooting of the operating systems, at no additional cost to the Government.  The contractor shall receive advance approval for the installation of all software updates and revisions from the Government.  Defective software shall be replaced at no additional cost to the government. 

The Contractor shall provide unlimited clinical technical telephone support (24hrs/day, 7 days/week) for trouble-shooting for the instrument and clinical application support (M-F 8am-9pm), excluding Federal holidays. 

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