Philadelphia Gas Works Procureware #35922 REPOST

Philadelphia Gas Works Seeks Advanced OpenText Support Services

Philadelphia Gas Works (PGW), a municipal utility, is seeking advanced professional services for OpenText software support to enhance its server team: - Government Buyer: - Philadelphia Gas Works (PGW), managed by Philadelphia Facilities Management Corporation - OEM Highlighted: - OpenText (primary software platform) - Vendors/Providers: - OpenText-certified engineers or firms with advanced expertise - Products/Services Requested: - Advanced OpenText support services, including: - Support for OpenText products (eDirectory, IDM, OES, iPrint, Filr Standard, Privileged Account Manager for Workstation, Secure Login NetIQ Access Manager, Zenworks) - Support for Microsoft on-premises and Azure suites - Infrastructure documentation and subject matter expert (SME) roles - Out-of-hours support, troubleshooting, knowledge transfer, and proof-of-concept leadership - Services delivered in blocks of 120 hours per month - Unique or Notable Requirements: - Minimum personnel qualifications: advanced OpenText engineer - Four-year contract term with an optional one-year renewal - Compliance with insurance, confidentiality, and non-discrimination provisions - Strict communication protocols (all questions via PGW Procureware portal) - Electronic invoicing and demographic survey compliance - Out-of-hours and project-based work required - Place of Performance: - Philadelphia, PA (municipal utility environment)

Description

Philadelphia Gas Works (PGW) is soliciting sealed proposals for OpenText support professional services from an advanced OpenText engineer. The solicitation outlines PGW's objectives and the general characteristics of the services to be provided, including the principal obligations of PGW and the selected proposer. Proposals must be submitted via pgw.procureware.com by June 17, 2026, at 2:00 p.m. Eastern Time. A non-mandatory telephone conference is scheduled for June 10, 2026, to answer questions and provide clarifications.

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