Hampton Civicplus #RFP 27-02TM

City of Hampton Event Ticketing, CRM, and POS System for Arts Venues

The City of Hampton, Virginia is seeking proposals for a comprehensive event ticketing, CRM, and point-of-sale (POS) system to support the Hampton Arts department, including The American Theatre and the Charles H. Taylor Visual Arts Center. - Government Buyer: - City of Hampton, Virginia - Consolidated Procurement Division - Senior Buyer: Tammy Martin - Products/Services Requested: - Event Ticketing/CRM/POS system for performing and visual arts venues - Modules required: ticketing, CRM, registration, event POS, payment processing, marketing, reporting - Hardware: minimum 5 credit card terminals, 4 Boca ticket printers, ticket and receipt stock - 24-hour support, virtual training at startup, and annual customer satisfaction check-ins - Ongoing operation and maintenance of the system - Unique/Notable Requirements: - System must support both performing and visual arts centers - Emphasis on experience with similar arts venues - Minority and woman-owned business participation encouraged - 24-hour service maintenance with limited interruptions and equipment replacement as needed - No specific OEMs or vendors are named in the solicitation - No part numbers or purchase quantities specified; solution must be comprehensive and scalable

Description

The City of Hampton is seeking proposals from qualified offerors to furnish, operate, and maintain an event ticketing system. This solicitation is for a non-professional service contract to provide a ticketing system for events. The City requires sealed proposals and will accept electronic submissions via DemandStar only. The City reserves the right to accept or reject any proposals and to enter into one or more contracts as deemed in its best interest.

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