Nevada Ionwave #26-0924 Addendum 1

CSN Seeks CRM, Scheduling, and Advising Technology Solutions for Student Engagement

The College of Southern Nevada (CSN) is seeking technology solutions to enhance the student engagement lifecycle across recruitment, admissions, advising, and student services. - Government Buyer: - College of Southern Nevada (CSN), part of the Nevada System of Higher Education - Purchasing Department, Finance Division - Products/Services Requested: - Customer Relationship Management (CRM) solution for recruitment, admissions application management, communications, and onboarding - Must integrate with Oracle PeopleSoft Campus Solutions (student information system), Papyrus (document management), Outlook, and Drupal - Support for high-volume communications, event management, and differentiated application journeys (e.g., veterans, international, dual enrollment) - Integration with Socure for identity proofing - Appointment Scheduling and Student Service Queue Management platform - Advisor appointment scheduling, student service queue management, and workflow coordination - Advising and Degree Planning system - Degree audit, planning, advisor case management, academic risk identification, and integration with institutional systems - Notable Requirements: - Solutions must support SAML 2.0/Shibboleth SSO - Compliance with FERPA, GLBA, SOC 2 Type II, and ADA/WCAG 2.1 AA accessibility standards - Strict data ownership, export, and use controls - Proposers may respond to one, two, or all functional sections; CSN may award to multiple vendors - No specific OEMs or vendors are named; open to all qualified technology providers with higher education experience - Place of Performance/Delivery: - College of Southern Nevada, 3200 East Cheyenne Avenue, North Las Vegas, NV 89030

Description

The College of Southern Nevada (CSN) is seeking proposals from qualified vendors to provide technology solutions supporting key components of the student engagement lifecycle. The scope includes recruitment, admissions application management, communications, appointment scheduling, and student service queue management. The RFP is structured into three functional capability sections: CRM, Appointment Scheduling & Queue Management, and Advising and Degree Planning. Proposers may respond to one or more sections, and the college may award contracts to multiple proposers based on evaluation.

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