Pinellas County Opengov #27705

Award for Consulting Study on Consolidated Customer Service Center Operations

This award notice details the selection of a consulting firm to conduct a study on consolidating customer service operations for Pinellas County. - Government Buyer: - Pinellas County, Office of Management & Budget - Awarded Vendor: - PowerHouse Consulting (awardee) - Other vendors mentioned: EDJKONSULTING, Utiliplan, Winbourne Consulting LLC - Products/Services Requested: - Consulting services for a Consolidated Customer Service Center Study - Scope includes operational analysis and recommendations for improving and consolidating customer service centers - Unique/Notable Requirements: - Emphasis on operational analysis and actionable recommendations - No specific products or part numbers; focus is on professional consulting services - Award Value: - $127,200.00 - Place of Performance: - 400 S. Ft. Harrison Ave, 6th FL, Clearwater, Pinellas County, Florida

Description

This solicitation is for a study to consolidate customer service centers. The project was managed by Pinellas County and involved analysis and recommendations for improving customer service operations. The contract was awarded on April 19, 2021, and completed by August 20, 2021. The total award amount was $127,200.00.

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