Winston-Salem Civicplus #IF26250

Winston-Salem Seeks Ivanti Service Manager Annual Licensing, Maintenance, and Support

The City of Winston-Salem Information Systems department is seeking annual licensing, maintenance, and support for Ivanti Service Manager software and related cloud subscriptions. - Government Buyer: - City of Winston-Salem, Information Systems department - OEM Highlight: - Ivanti, Inc. is the required Original Equipment Manufacturer (OEM) for all products and services - Vendors: - Only authorized Ivanti Channel Partners in good standing are eligible to bid - Products/Services Requested: - SaaS BI Reporting Server Cloud Subscription, Powered by HEAT (1 unit) - SaaS VPN Cloud Subscription, Powered by HEAT (1 unit) - Service Desk SaaS Concurrent Analyst Cloud Subscription, Powered by HEAT (40 units) - Advantage Learning Subscription for ESM Ivanti, Inc. (TRNG-AL-ESM-S, 2 units) - Notable Requirements: - All products must be powered by HEAT and sourced directly from Ivanti - Proof of authorized partnership with Ivanti is mandatory - Vendors must complete all pricing sections in the bill of materials - The contract will be awarded to the lowest responsible, responsive bidder based on total annual cost - Period of Performance: - One-year contract for annual subscriptions and support - Place of Performance: - City of Winston-Salem Information Systems, 100 E. First Street, Suite 520, Winston-Salem, NC 27101

Description

This solicitation is for the procurement of Ivanti Service Manager annual licensing maintenance and support. The contract period is from August 31, 2025, to August 30, 2026. Vendors must be authorized Ivanti Channel Partners in good standing and provide pricing for specified SaaS subscriptions and learning subscriptions. The City of Winston-Salem intends to award the contract to the lowest responsible, responsive bidder based on total annual cost.

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