Quebec SEAO #500996

Telephone Call Handling Services for Commission de la construction du Québec (CCQ)

The Commission de la construction du Québec (CCQ) is seeking a provider for telephone call handling services to support its operations in Montréal, Quebec. - Government Buyer: - Commission de la construction du Québec (CCQ), a provincial government agency - Location: 8485, avenue Christophe-Colomb, Montréal, Quebec - Services Requested: - Professional telephone call handling services - Includes temporary customer service personnel - Customer relationship center management - Referenced by UNSPSC codes 80111616 (Temporary personnel services) and 80141619 (Customer relationship center management services) - Contract Details: - Estimated value: 10,260,000 CAD - Initial duration: 36 months - Options for two additional 12-month renewals - Requirements: - Bidders must have a business establishment in Quebec or applicable territories - Valid tax compliance certificate from Revenu Québec required - Satisfactory past performance and no prior involvement in related contracts - Place of Performance: - All services to be performed at the CCQ's Montréal facility - No specific OEMs or vendors are named in the solicitation

Description

This solicitation is for professional services to provide telephone call handling for a duration of 36 months, with options for two additional 12-month renewals. The contract is estimated to be worth 10,260,000 CAD. The procuring organization is the Commission de la construction du Québec (CCQ), located in Montréal, Quebec, Canada. Bidders must meet specific participation conditions including business establishment in Quebec and valid tax compliance.

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