SAM #N3239826Q0069

Remote Technical Support and Software Updates for Qiagen Equipment at Naval Medical Research Center

This opportunity from the Naval Medical Research Center (NMRC) seeks remote technical support and software updates for Qiagen brand equipment. - Department of Defense, Department of the Navy, NMRC is the procuring agency - Requirement is for remote technical support by manufacturer-certified and authorized service technicians - Support available Monday-Friday, 0600-1800 ET - Response time for software performance issues within two business days - Includes control software updates per manufacturer standards - Software must run in multiple operating system environments and have Authorization to Operate (ATO) certification - Discounts on advanced training for laboratory and operator personnel required - Qiagen LLC is the specified OEM/vendor - NAICS code: 334516; procurement under FAR Part 12 Commercial Items - Place of performance and contracting office: Naval Medical Research Center, Building 500, 503 Robert Grant Avenue, Silver Spring, MD 20910-7500

Description

The United States Department of the Naval Medical Research Command (NMRC) proposes to enter into a contract with Qiagen LLC, in Germantown, MD, on a basis of other than full and open competition. This requirement is for authorized approved vendors to perform services for brand name equipment. This notice is not a request for competitive proposals however If interested, the Government shall consider capability statements.

This requirement includes:

Remote technical support from Manufacturers certified and authorized service technician(s). This support must be available for a minimum of 0600 -1800, ET, Monday -Friday.
Response by certified and authorized support technician(s) within two business days of an issue with the softwares performance.
Control software updates IAW Manufacturers standards/requirements.
Software must run in multiple operating system (OS) environments.
Software must have Authorization to Operate (ATO) certification.
Discounts on advanced training for laboratory/operator personnel.

The NAICS code for this action is 334516. This requirement will be procured under the guidelines of FAR Part 12 Commercial Items. NMRC requires that all contractors doing business with the Acquisition Office must be registered with the Systems for Award Management (SAM). No award can be made unless the vendor is registered in Systems for Award Management. For additional information and to register in SAM, please access the following website: https://www.sam.gov/. In order to register with the SAM and to be eligible to receive an award from this Acquisition Office, all offers must have a Unique Entity Identification Number (UEI). A Sam.gov number may be acquired free of charge by contacting Sam.gov online at www.sam.gov or by phone at (866) 606-8220

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