Opportunity
California eProcure #FTB-2627-106
California Franchise Tax Board: Maintenance & Support for iCapture, Tangent, and IBML Scanning Systems
Posted
May 21, 2026
Respond By
June 06, 2026
Identifier
FTB-2627-106
NAICS
541512
The California Franchise Tax Board (FTB) is seeking bids for annual maintenance and support services for its document capture and processing systems. - Government Buyer: - California Franchise Tax Board (FTB), Procurement Official - OEMs and Vendors: - iCapture (document capture software) - Tangent (Deposit21 software) - IBML (Fusion Scanners and SoftTrac Capture Suite) - Products and Services Requested: - Maintenance and support for iCapture software (production and non-production systems for state and federal forms processing) - Maintenance and support for Tangent Deposit21 software - Maintenance and support for IBML Fusion Scanner hardware (nine scanners) and associated data modules - Maintenance and support for IBML SoftTrac Capture Suite software and scan jobs - Extended hardware warranty for IBML Fusion Scanners - Unanticipated engineering or technical tasks, billed hourly and capped at 5% of the total contract value - Notable Requirements: - Support hours and response times are defined, with expanded coverage during peak tax season - Compliance with California accessibility, confidentiality, and security requirements is mandatory - Bidders must submit electronic responses and meet all technical and support specifications - Award will be made to the lowest responsive and responsible bidder - Payment for maintenance is annual in advance; unanticipated tasks are paid in arrears upon approval
Description
The California Franchise Tax Board (FTB) is seeking to contract with a vendor to renew maintenance and support for iCapture and Tangent software as well as IBML Scanner hardware. The solicitation requires electronic bid submissions by June 5, 2026, at 5:00 PM Pacific Time. The award will be made to the responsive, responsible bidder with the lowest net cost meeting all requirements. The contract term includes maintenance and support services for specified software and hardware components from July 1, 2026, through June 30, 2027.