SAM #W911S226U3306

Granicus GovDelivery Software Renewal for US Army at West Point

The Mission Installation Contracting Command (MICC) at Fort Drum is seeking to renew Granicus GovDelivery Communications Cloud Platform software licenses for the United States Military Academy (USMA) at West Point. - Government Buyer: - Department of the Army, Mission Installation Contracting Command (MICC) Fort Drum - End user: United States Military Academy (USMA) at West Point - OEM Highlight: - Granicus is the sole Original Equipment Manufacturer (OEM) specified - Products/Services Requested: - Annual subscription for Granicus Communications Cloud (part number SAS-SB-CO-CC-R-007440), supporting 100,000-249,999 users - Annual subscription for Granicus Communications Cloud Advanced Package (part number SAS-SB-CO-CCAP-R-003054) - Annual subscription for Granicus FedRAMP Communications Cloud (part number SAS-SB-CO-FR-R-007746) - 50 Administrator licenses for Granicus GovDelivery - Setup and configuration services, including integration with multiple websites and content management systems - Online training, technical and consultative support, account management, and 24x7 emergency support - Unique/Notable Requirements: - Solution must be FedRAMP compliant - Proprietary integration capabilities required - Advanced email deliverability, administration, and reporting features - Turnkey hosting in a secure Tier-Three Data Center - Support for a large user base (100,000-249,999 users) - Robust support and training included

Description

Must have specifications for software renewal licenses for Granicus govDelivery Communications Cloud Platform Feature Set with Unique Proprietary Capabilities: Licensing for Granicus GovDelivery and setup and configuration of licenses for 50 Administrator licenses. Communications Cloud (Potential Users 100,000-249,999) - Annual Subscription Granicus - SAS-SB-CO-CC-R-007440 Communications Cloud Advanced Package (Potential Users 100,000-249,999) - Annual Subscription Granicus - SAS-SB-CO-CCAP-R-003054 FedRAMP (Potential Users 100,000-249,999) - Annual Subscription Granicus - SAS-SB-CO-FR-R-007746 Elements of the Setup Process for the Solution: Proprietary features Integrate subscription system/application with multiple websites or web pages and content management processes without back-end database or content management server integration. This is accomplished by monitoring website content changes and using a unique automated process to send change notifications to subscribers by email when changes occur. Offer any subscription or profile management feature/template from any client web page through placement of an HTML link on the web page without any other programming or installation of any software or hardware. Other notable features Automatically create templates with the client website’s look and feel for all subscription features (e.g., user sign-up, subscription confirmation, viewing of all subscription options, user profile management) without programming or vendor branding. User Experience Features of the Solution: Proprietary features Enable rapid sign-up for specific subscriptions, categories, subcategories, or entire list of available subscription topics by placement of HTML links in appropriate locations on website. Subscription features are presented in a manner consistent with the client’s website and do not require hosting on client servers. Prompt users to view lists of all available subscription topics from related partner agencies; the govDelivery Network includes over 300 million citizens signed up for government updates. This promotes cross-promotion, increased website exposure, and higher subscriber rates. Provide client administrators the ability to create their own sign-up forms for specific subscriptions, overlay or embed on webpages, link to a govDelivery hosted form, or promote at newsletter footers. Prompt new users to view all available subscription topics. Provide users with a web-based profile page to modify email addresses, passwords, review subscriptions, view recent messages, set delivery preferences, and pause notifications. Ask users additional optional questions (e.g., zip code, address, industry) as directed by the client. Utilize permission-based email standards respecting user privacy and control. Other notable features Utilize enterprise-class mail senders capable of sending hundreds of millions of emails per month at peak rates of at least 1,000 messages per second. Send emails in MIME Multipart format, allowing recipients to view in HTML or plain text, with preview options for administrators. Capable of sending content-rich, HTML emails, including drag-and-drop templates with multiple content blocks and mobile responsiveness. Personalize newsletters with dynamic content snippets related to subscriber profiles or communication info. Filter audiences based on numerous criteria, including subscriber attributes and activity. Create and save dynamic subscriber lists across multiple newsletters with filtering criteria. Run drip campaigns, A/B tests, re-engagement campaigns, and welcome campaigns. Send individual emails, include multiple attachments, and publish content via RSS feeds. Automatically publish message content through multiple media channels, including social media. Allow short message versions and web-hosted newsletter sharing. Send SMS messages with optional short links. Email Deliverability Features Included with the Solution: Proprietary features Utilize email certification to ensure messages bypass spam filters and are marked as “Certified”. Notable features Maintain relationships with major ISPs, certify and whitelist sending IPs, and ensure delivery to inboxes. Send emails from a dedicated environment not used for commercial purposes. Automated bounce handling for hard and soft failures. Administration/Management Process for the Solution: Proprietary features Generate HTML links for administrators to manage subscription options and send notifications upon website content changes. Provide mechanisms for monitoring website content, detecting changes, and prompting or automatically sending notifications. Allow administrators to access features directly via HTML links or bookmarks. Leverage existing web content publishing processes for change detection and notification. Provide an intuitive, web-based admin interface with security features like session timeout and IP restrictions. Allow creation and management of hierarchical admin users with different rights. Enable manual subscription management, filtering, and content customization. Support internal and external subscriber groups with restrictions based on email addresses or domains. Provide mechanisms for collecting additional subscriber information via customizable questions. Offer web services for system actions via API. Reporting Features Included with the Solution: Provide reports on subscriber counts, email sends, website visits, click rates, delivery success, unsubscriptions, and optional subscriber data. Hosting, Security, and Data Privacy features of the Solution: Mandatory FedRAMP Compliance: The first FedRAMP compliant digital communications platform, secure for government use, approved by GSA, DOD, and DHS. Proprietary features Hosting in a fully-implemented environment without hardware/software installation on client servers. No openings in client firewalls for monitoring website content changes. Other notable features Host in Tier-Three Data Center with redundancy and backups. Demonstrate >99% uptime over 3 years. Client maintains ownership and access to subscription data. No history of security breaches. Scalability of the Solution: Proprietary feature Monitor unlimited website content changes linked to subscription options. Other notable features Supports unlimited categories, options, administrators, users, emails, and monitored content. Includes all core functionality upgrades within fees. Included Support with Software License: Notable features Online training for administrators. Dedicated account manager and support for setup and ongoing training. Technical and consultative support for website setup. Customer service for user questions. 24/7 emergency support. Additional Links: Department of Defense Procurement Toolbox PIEE Solicitation Module Link for W911S226U3306 Registration Instructions for the PIEE Solicitation Module Web Based Training for the PIEE Solicitation Module

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