Torrance Planet bids #B2026-10

Turnkey On-Demand Transit Services for Torrance Community Transit Program

This opportunity seeks a qualified vendor to operate the Torrance Community Transit Program (TCTP), providing on-demand transportation for senior and disabled residents of Torrance, California. - Government Buyer: - City of Torrance, Purchasing Division - Services Requested: - Turnkey demand response transportation services for the TCTP, including: - Operation of both Dial-A-Ride paratransit and Senior Taxi programs - Trip reservations, vehicle operations, fare collection, and customer service - Project management and detailed data reporting - 24/7/365 service coverage - ADA-compliant vehicles and strict eligibility/ride credit rules - Integration with or migration from the current Cabconnect platform (or a new platform proposed by the vendor) - Ability to accommodate both traditional taxi companies and Transportation Network Companies (TNCs) - OEMs and Vendors Mentioned: - Cabconnect (current platform provider) - Potential vendors include taxi companies and TNCs such as Uber Technologies, Inc. - Notable Requirements: - Approximately 3,500 active cardholders; over 32,000 passenger trips annually - Monthly ride credit purchase cap (12 per month) - Fare structure based on income and disability status - Data reporting and compliance with ADA standards - Contract Term: - Three years, with two optional one-year extensions - Pricing adjustments for extensions may be based on the Consumer Price Index for the Los Angeles area

Description

The City of Torrance is seeking qualified vendors to provide turnkey demand response transportation services under the Torrance Community Transit Program, which includes Dial-A-Ride paratransit and Senior Taxi programs. The program serves approximately 3,500 active cardholders and provided over 32,000 passenger trips in FY 2025. The vendor will provide on-demand pickup services for senior and disabled residents 24/7/365, with a contract term of three years starting August 1, 2026, and options for two additional one-year extensions. The program uses a ride credit system with specific eligibility and purchase rules for participants.

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