Utah Public Procurement Place U3P #SLCI26089

Salt Lake City seeks cloud-based customer identity verification and credit check services for Public Utilities

Salt Lake City Corporation's Department of Public Utilities is seeking proposals for a cloud-based customer identity verification and credit check service to support its enQuesta v6 Customer Information System (CIS): - Government Buyer: - Salt Lake City Corporation, Department of Public Utilities - Products/Services Requested: - Automated identity verification solution integrated with enQuesta v6 CIS - Must verify customer identity using Social Security Numbers, state-issued IDs, driver's licenses, or other government-issued identification - Must provide consumer credit reports and risk modeling to assess security deposit needs, confirm identity, and detect fraud during new account setup - Solution must be cloud-based with all data hosted in the United States - Integration via API with the CIS is required - Service must support approximately 89,000 utility customers and hundreds of new accounts monthly - Unique or Notable Requirements: - Vendors must have experience with at least five similar or larger implementations - Strict data security, privacy, and cyber risk insurance requirements, including SOC 2 reporting and compliance with Utah and federal laws - Must provide details if using or offering GenAI technology - Annual purchase reporting and incident notification protocols required - Pricing must be guaranteed for the contract duration - No specific OEMs or vendors are named in the solicitation

Description

Salt Lake City Corporation is soliciting competitive sealed proposals from qualified offerors to provide customer identity verification and credit check services. The selected offeror will provide an automated identity verification solution integrated into the Department of Public Utilities Customer Information System. The solution must include consumer credit reports, identity verification using various government-issued identifications, and a risk model for initial customer setup to determine security deposit needs and fraud detection. The contract term extends through February 19, 2034.

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