CanadaBuys #043672

Manitoba Hydro Customer Information System and CRM Modernization Solicitation

Manitoba Hydro, a Canadian provincial utility, is seeking proposals for a comprehensive Customer Information System (CIS) and Customer Relationship Management (CRM) modernization solution. - Government Buyer: - Manitoba Hydro (Purchasing Department, Winnipeg, Manitoba) - Products/Services Requested: - Modern, scalable, and secure CIS and CRM platform - Solution must support customer billing, engagement, and future operational needs - Includes implementation and ongoing support - Requirements: - Open to qualified vendors through a competitive, staged evaluation process - Mandatory requirements, technical criteria, and pricing will be evaluated - Subject to Canadian and international trade agreements (CFTA, CETA, etc.) - OEMs/Vendors: - No specific OEMs or vendors named in the notice - Contract Details: - Estimated duration of 60 months

Description

Manitoba Hydro invites proposals for a Customer Information System (CIS) and Customer Relationship Management (CRM) solution. The goal is to select a vendor to provide a modern, scalable, and secure platform that will serve as the core system for customer billing and engagement, supporting current and future needs. The procurement involves a staged evaluation process, including mandatory requirements, technical criteria, and pricing. Detailed requirements and submission instructions are provided in the RFP documents. The contract duration is estimated at 60 months.

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