CanadaBuys #100030269

User Experience Accessibility Testing Services for ESDC and CDS Digital Learning Solutions

Employment and Social Development Canada (ESDC) is seeking qualified suppliers to provide User Experience Testing Services focused on accessibility for digital learning solutions supporting College@ESDC and the Canadian Digital Service (CDS). - Government Buyer: - Employment and Social Development Canada (ESDC), including College@ESDC and CDS - OEMs and Vendors: - No specific Original Equipment Manufacturers (OEMs) or vendors are named in the solicitation - Products/Services Requested: - User Experience Testing Services for accessibility of digital learning solutions - Involves users with disabilities utilizing assistive technologies - Includes access to a digital accessibility testing platform and qualified evaluators - Up to 45 requests per quarter for College@ESDC and 20 requests per quarter for CDS - Standard requests processed within 5 business days; complex requests may have extended timelines - Deliverables: reports, videos (.mp4 with transcription), documents (MS Word, PowerPoint, Excel), graphics/statistics (.png or .jpg) - Services: user interviews, compatibility testing, live Q&A sessions, asynchronous tasks, training for ESDC and CDS employees, and technical support - Unique or Notable Requirements: - Emphasis on accessibility testing involving persons with disabilities - Compliance with accessibility standards CAN/ASC EN 301 549 and WCAG 2.1 Level AA - Open to suppliers across Canada; services may be delivered remotely - Selection based on highest combined rating of technical merit and price - Contract supports up to 65 requests per quarter (45 for College@ESDC, 20 for CDS) - Deliverables must be provided in specified accessible formats

Description

The Government of Canada is soliciting proposals for User Experience Testing Services to support the College@ESDC and the Canadian Digital Service (CDS). The contract will be awarded for a period of 3 years with an optional 1-year extension, totaling an estimated duration of 48 months. The procurement method is competitive open bidding, and the selection criteria is based on the highest combined rating of technical merit and price. The solicitation is open to suppliers across Canada and is governed by multiple trade agreements including NAFTA, WTO GPA, and others.

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