Los Angeles County Lacounty #RFB-IS-26200952

Cloud-Based Mobile Communications Capture Solution for Los Angeles County DCFS

Los Angeles County is seeking a cloud-based mobile communications capture solution for the Department of Children and Family Services (DCFS): - Buyer: Los Angeles County Internal Services Department, on behalf of DCFS - No specific OEMs or vendors are named; opportunity is open to qualified manufacturers or authorized resellers - Products/Services Requested: - Cloud-based mobile communications capture solution (SaaS) for approximately 6,500 users - Must capture, archive, and preserve SMS/MMS communications in near-real-time or continuous capture - Support for iOS and Android devices, including BYOD and county-owned devices, across multiple carriers - Annual per-user subscription model - Minimum 7-year data retention, eDiscovery, legal hold, audit logging, encryption, and compliance with FedRAMP Moderate or equivalent standards - Interoperability via APIs and S3-compatible storage, integration with enterprise identity providers (e.g., Azure AD/Entra ID) - Configurable retention policies, user roles (Admin, View Only), high availability, and data integrity - Professional services for implementation, integration, customization, and configuration - Training services (remote training for 10 users and ongoing ad-hoc training) - Ongoing technical support - Notable Requirements: - Solution must be delivered as a fully managed SaaS platform hosted in a secure, U.S.-based government-compliant environment - Compliance with FOIA, FRCP, NARA, and public records requirements - Bidders must have experience with large public-sector deployments (at least 6,000 employees) - Place of performance/delivery: DCFS BIS Info Tech Services, 12440 E. Imperial Hwy. Room 501, Norwalk, CA 90650

Description

The Los Angeles County Department of Children and Family Services (DCFS) is soliciting bids for a Cloud-Based Mobile Communications Capture Solution. The solution must securely capture, archive, and preserve SMS and MMS communications in near-real-time for approximately 6,500 users across multiple carriers. It should be a fully managed SaaS platform hosted in a secure U.S.-based government-compliant environment, supporting iOS and Android devices, including BYOD and corporate-owned devices. The system must provide features such as search, retrieval, reporting, data export, configurable retention policies, user roles, high availability, data integrity, encryption, and scalability.

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