SAM #36C10D26Q0113

VA Seeks Genetec/HID PACS Maintenance and Support for Providence Regional Office

The Department of Veterans Affairs, Veterans Benefits Administration (VBA), Providence Regional Office is seeking vendors for preventative maintenance and support of its Physical Access Control System (PACS). - Government Buyer: - Department of Veterans Affairs, Veterans Benefits Administration, Providence Regional Office - Contracting managed by the Acquisition Directorate, Washington, DC - OEMs and Vendors: - Genetec (Genetec Security Center software, Cloud Link, Streamvault appliances) - HID Global (HID pivCLASS smart card readers) - Mercury Security (controllers and interface modules) - Cisco (Ethernet switches) - Dell (PCs) - Tripp Lite (rack enclosures) - Life Safety Power (power enclosures) - GRI (resistor packs) - Products/Services Requested: - Preventative maintenance and support for PACS, including: - Annual Genetec Software Support (Security Desk, Security Center) - HID PACS maintenance - Telephone, on-site, and emergency support (estimated 6 emergency services per year) - Quarterly inspections, software upgrades, and database backups - Controlled power outages and reporting - Equipment includes: - HID pivCLASS R10-H and RKCL40-P smart card readers (part numbers: 900NHRNEK0001T, 923NPRNEK0032V) - GRI resistor packs (6644-1) - Tripp Lite 12U wall mount rack enclosure (SRWX12USNEMA) - Dell PC (SV-100E-1T-I3) - Cisco Ethernet switch, 10 ports (CBS350-8FP-2G-NA) - Genetec Security Center v5.11 (GSC-5.11), Base Standard Package (GSC-BASE-S), Cloud Link (SY-CLOUDLINK-G2) - Mercury Intelligent Controller (SY-LP4502), MR52 interface module (SY-MR52-S3) - Life Safety Power Genetec enclosure (SY-DV16RD-E8M2-NET) - Streamvault 1030E Series appliance (SV-1030E-R3-24T-8-334) - Annual SSA Subscription (ADV-RDR-S-1Y) - Unique/Notable Requirements: - Vendors must be approved resellers or servicers for Genetec and HID PACS - Factory-sponsored technical and software support required - Quarterly database backups and software maintenance - All work performed at the Providence Regional Office, 380 Westminster Street, Providence, RI - Period of Performance: - One base year (12 months) with four potential option years (annual subscription and quarterly maintenance)

Description

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This is a Sources Sought notice only. This is not a request for quotes and no contract will be awarded from this announcement. The Government will not provide any reimbursement for responses submitted in response to this Source Sought notice. Respondents will not be notified of the results of the evaluation.

If a solicitation is issued it shall be announced at a later date, and all interested parties must respond to that solicitation announcement separately. Responses to this notice are not a request to be added to a prospective bidders list or to receive a copy of the solicitation.

The purpose of this announcement is to perform market research to gain knowledge of potential qualified sources and their size classification relative to NAICS 561621, with a size standard of 25 million dollars. The Department of Veterans Affairs (VA) is seeking information to identify any vendor capable of providing Physical Access Control System (PACS) Annual Subscription for Genetec Software Support, including Genetec Security Desk, Hughes Identification Devices Physical Access (HID PACS), telephone support, on-site support, emergency support, preventative maintenance, and software upgrades.

This Sources Sought notice provides an opportunity for respondents to submit their capability and availability to provide the requirement described below. Vendors are encouraged to provide information regarding their capabilities to fulfill this requirement, in the form of a statement that addresses the specific requirement identified in this Sources Sought. Information received shall be used to facilitate the Contracting Officer's review of the market, for acquisition planning, size determination, and procurement strategy.

Submission Instructions: Interested parties who consider themselves qualified or wish to provide information in response to this notice are invited to submit a response to this Sources Sought Notice / Request for Information by 2:00 PM EST, 10-June-2025. All responses shall be emailed to Joshua.Gallien@va.gov with RFI #36C10D26Q0113, PACS in the subject line. Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided regarding submissions.

Interested parties should complete the attached Worksheet. Additional information related to capabilities may be submitted if it contains all the requirements of the Sources Sought Worksheet. Responses shall not exceed 8 pages and should be provided electronically in Microsoft Word or Adobe PDF format.

Attachment 1Sources Sought Worksheet QUALIFICATION INFORMATION: Company / Institute Name: ____________________________________________________ Address: ________________________________________________________________ Phone Number: __________________________________________________________ Point of Contact: _________________________________________________________ E-mail Address: __________________________________________________________ Unique Entity Identifier (UEI) #: _______________________________________________ CAGE Code: ____________________________________________________________ SAM Registered: (Y / N) Other available contract vehicles applicable to this sources sought (GSA/FSS/NASA SEWP/ETC): _________________________________________________________ SOCIO-ECONOMIC STATUS: Verified SDVOSB: (Y / N) Verified VOSB: (Y / N) 8(a): (Y / N) HUBZone: (Y / N) Economically Disadvantaged Women-Owned Small Business: (Y / N) Women-Owned Small Business: (Y / N) Small Business: (Y / N) NOTE: Respondents claiming SDVOSB and VOSB status shall be registered and verified in the SBA Registry https://search.certifications.sba.gov. BASED ON THE RESPONSES TO THIS SOURCES SOUGHT / REQUEST FOR INFORMATION NOTICE / MARKET RESEARCH, THIS REQUIREMENT MAY BE SET-ASIDE FOR SDVOSB, VOSB, SMALL BUSINESSES OR PROCURED THROUGH FULL AND OPEN COMPETITION. CAPABILITY STATEMENT: Provide a brief capability and interest in providing the services as outlined in the DRAFT Performance Work Statement (Attachment 2) with enough information to determine if your company can meet the requirement. The capabilities statement is not a Request for Quotation, Proposal, or Invitation for Bid, nor does it restrict the Government to an acquisition approach. It is a short statement regarding the company's ability to provide the services for the outlined equipment. Commercial brochures or marketing material may also be submitted. This is for planning purposes only and does not constitute a commitment by the Government. The Government will not pay for this information. Respondents will not be notified of the evaluation results.

Please provide evidence of being an approved reseller / servicer of Genetec Software Hughes Identification Devices (HID).

Would it be your intent to self-perform services or use sub-contractors if awarded?

Please also provide feedback on the Performance Work Statement example: suggestions for clarity, additional information needed, or other suggestions.

Attachment 2Veterans Affairs, Providence Regional OfficeDRAFT Performance Work Statement (PWS) Physical Access Control System (PACS) Preventative Maintenance

General Intention: It is the intention of the Providence Regional Office, Veterans Benefits Administration (VBA), to acquire contractor services for maintaining, servicing, and general upkeep of the Physical Access Control System (PACS). This fixed-price requirement is for the Annual Subscription for Genetec Software Support, including Genetec Security Desk, Hughes Identification Devices Physical Access (HID PACS), telephone support, on-site support, emergency support, and preventative maintenance and software upgrades.

Scope: The Contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary to perform preventative maintenance, inspections, and updates/upgrades to the PACS equipment at the Department of Veterans Affairs, Veterans Benefits Administration, Providence Regional Office.

Place of performance: Building Address: 380 Westminster Street, Providence, Rhode Island 02903 Normal business hours: 8:00AM to 4:00PM EST

Period of Performance: The period shall be one (1) year with four (4) optional year extensions at the discretion of the Contracting Officer.

Government Furnished Equipment: None

Post Award Meetings / Progress Meetings: The contractor shall attend virtual meetings as convened by the Contracting Officer, Contract Specialist, or facility Point of Contact. These meetings will discuss contract performance, issues, or lessons learned. Attendance is at no additional cost.

Contractor Qualifications: The contractor or subcontractor shall be an approved reseller for Genetec Software Hughes Identification Devices (HID) PACS System on station.

Preventative Maintenance: The contractor shall provide services during normal business hours (8:00 am to 4:00 pm EST, Monday through Friday), excluding federal holidays or closures due to emergencies or other directives. The contractor shall maintain current factory support for HID software (pivclass), hardware (smartcard readers, server), Genetec PACS, duress buttons, high-definition CCTV, and IDS during the contract period. The first inspection shall occur within 30 days of the start date, with subsequent inspections every three months unless otherwise approved. Services include: Preventative maintenance on devices listed in the Equipment Inventory List. Quarterly verification of system functionality. Backup of system database quarterly. Software maintenance and updates quarterly. Manufacturer support as needed. Inspection reports within five business days, including findings, deficiencies, and recommendations. Two scheduled Controlled Power Outages per year, with reports within five business days. Emergency services available 24/7, with response within 8 hours, and reports within 48 hours.

Equipment List: Item No.Part NumberDescriptionQuantity 1900NHRNEK0001THID pivCLASS R10-H Smart Card Reader1 2923NPRNEK0032VHID pivCLASS RKCL40-P Smart Card Reader1 36644-1GRI Resistor Pack1 4SRWX12USNEMATripp Lite 12U Wall Mount Rack Enclosure Cabinet1 5SV-100E-1T-I3Dell PC1 6CBS350-8FP-2G-NACisco Ethernet Switch - 10 Ports - Manageable1 7GSC-5.11Security Center Version 5.111 8GSC-BASE-SGenetec Security Center (GSC) Base Standard Package1 9SY-CLOUDLINK-G2Genetec Cloud link1 10SY-LP4502Mercury Intelligent Controller, Linux Based, 8In/4Out/2Rd1 11SY-MR52-S3Mercury MR52 2-reader interface module Series 3 (8 inputs, 6 relays, PCB only)1 12SY-DV16RD-E8M2-NETLife Safety Power - Genetec enclosure - 12V & 24VDC | 400W1 13SV-1030E-R3-24T-8-334Streamvault 1030E Series - 1U 3-Bay Appliance 24TB Raw RAID 51 14ADV-RDR-S-1YAnnual SSA Subscription1 Quarterly activities include: Verification of access control doors, duress/panic buttons, and head end equipment. System database backup. Software maintenance and functionality testing, including updates/patches. Manufacturer support as needed. Preventive maintenance inspections, including operational testing, software version confirmation, equipment cleaning, and adjustments. Reporting shall be completed within five business days of each inspection, including details of services, deficiencies, and costs. Controlled Power Outages: Two scheduled outages per year, with reports within five days. Additional outages may be priced separately. Emergency Services: 24/7 response, with initiation within 8 hours. Six emergency services per year estimated. Post-service report within 48 hours, including details and cost estimates for repairs.

Contractor Employee Responsibility: The contractor is responsible for actions of their employees and subcontractors. Access to the PACS server requires escort by Support Services staff.

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