Georgetown Ionwave #202644 Addendum 2

Georgetown, TX Seeks Collection Services for Utility and Fire/EMS Accounts

The City of Georgetown, Texas is seeking professional collection services for delinquent utility and fire department accounts, including EMS transport fees. - Government Buyer: - City of Georgetown Purchasing Department - Products/Services Requested: - Collection services for over 3,000 inactive utility accounts (approx. $1.6M in outstanding balances) - Collection services for fire department invoices, including EMS transport fees (approx. $1.25M in outstanding balances) - Services include debtor outreach, payment processing, remittance of recovered funds, credit bureau notification, and detailed reporting - Notable Requirements: - Compliance with Texas and federal debt collection laws - HIPAA compliance and confidentiality for EMS/fire accounts - PCI-DSS standards for payment processing - Electronic data exchange and 24/7 collection capability - Bilingual staff required - Commission-based pricing structure - Contract term is 36 months with up to two 12-month renewals - No specific OEMs or vendors are named in the solicitation

Description

The City of Georgetown is soliciting proposals from qualified respondents to provide professional collection services for utility and fire department accounts owed to the City. The solicitation includes a non-mandatory pre-proposal meeting and a public closing via teleconference. Proposals must be submitted electronically through the City's E-bid system by June 5, 2026, at 2:00 PM CT. The City will evaluate proposals based on criteria including team experience, qualifications, project approach, financial stability, and price proposal.

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