Opportunity
Virginia's eProcurement Marketplace #RFI 121109
Virginia Employment Commission RFI for Paid Family and Medical Leave IT System (COTS or SaaS)
Posted
May 26, 2026
Respond By
June 15, 2026
Identifier
RFI 121109
NAICS
541512, 541511
The Virginia Employment Commission is seeking information from industry on configurable, commercial-off-the-shelf (COTS) or Software-as-a-Service (SaaS) IT systems to support the state's new Paid Family and Medical Leave (PFML) program. - Government Buyer: - Virginia Employment Commission (Commonwealth of Virginia) - OEMs and Vendors: - No specific OEMs or vendors are named in the RFI - Products/Services Requested: - Comprehensive PFML IT system (COTS or SaaS) - Employer registration and reporting - Contribution calculation and collection - Claims intake, adjudication, and benefit payment - Medical provider integration - Appeals processing - Customer service and contact center support - Fraud detection and identity verification - Data analytics and program reporting - Integration with existing Commonwealth systems (identity, wage data, payments) - System integration services - Unique/Notable Requirements: - Solution must be configurable and scalable - Must integrate with existing state systems - Emphasis on fraud detection, identity verification, and analytics - RFI is for information gathering; no procurement or award at this stage
Description
The Commonwealth of Virginia is issuing this Request for Information (RFI) to gather information from qualified Suppliers regarding configurable, commercial‑off‑the‑shelf (COTS) or Software‑as‑a‑Service (SaaS) Paid Family and Medical Leave (PFML) systems capable of supporting the Commonwealth’s newly established PFML program. The PFML program requires a comprehensive technology platform that supports employer registration and reporting, contribution calculation and collection, claims intake and adjudication, benefit calculation and payment, medical provider integration, appeals processing, customer service and contact center support, fraud detection and identity verification, data analytics and program reporting, and integration with existing Commonwealth systems such as identity, wage data, and payments.